Experience

Helium Commerce

• Business Consulting and Services
• 1 - 100 Employee

• Shopify & E-commerce Consultant

  • Mar 2023 - Present

  I am an accepted SMV:Digital consultant, and are able to consult on projects funded with grants from SMV:Digital in Denmark. --------------- For several years I have been working with e-commerce and especially the Shopify platform. First I ran my own Shopify webshop for a while, and for the last two years I've been working as a project manager and consultant at one of Denmark's leading e-commerce agencies specializing in Shopify. During my agency time I have worked with Danish companies such as BIBS, Les Deux, Barons, Butler Loftet, Hairlust, byLINDGREN and many more. Today I am an independent freelance consultant and webdesigner. I use my concrete knowledge, expertise and experience with previous projects, to help and advise companies in e-commerce and the Shopify platform. With several years of experience in both Shopify and Shopify Plus (the enterprise solution), I can help both small, medium and medium-large e-retailers to lift their digital business to a higher level. My primary skills involve web design, data analysis, market and user research, consulting, and conversion optimization (CRO) of websites and webshops. Show less



Grafikr A/S

• Denmark
• Information Technology & Services
• 1 - 100 Employee

• E-commerce Consultant

  • Jun 2022 - Feb 2023

  As an E-commerce Consultant, I worked with my own portfolio of clients from different sectors and industries. I worked proactively with data analysis to identify needs, barriers and points for optimization. From the analysis work, I often came up with concrete suggestions to improve the visual appearance and performance of my client's webshop with customized design, advanced web development and implementation of the latest available features and apps from Shopify's app store. Although my primary focus was online performance, I also offered advice to my clients on how to improve other parts of their business value chain.Clients at the agency had a single consultant as their direct contact person, but they received the collective knowledge and experience of the entire team of consultants. This ensured that our clients could strive to be first movers with new, smart and innovative e-commerce related features and best practice solutions. Show less

• E-commerce Project Manager

  • Aug 2021 - Jun 2022

  As a Project Manager I worked with different clients on new business projects closed by our sales team. It was my responsibility to gather all required resources and to make sure that the client understood and agreed on the requirement specification made in the scoping phase.As Project Manager I build the project plan, taking account of resources, system integrations, timelines/deadlines and project budget. Throughout the project I worked close together with the designer team and web-developer team to ensure running status updates, internal and client feedback, beta testing, and high quality deliveries on-time. As Project Manager I was tasked with ensuring a healthy project lifecycle, as well as providing the client with onboarding/support, while I did scoping, selling and planning of extra projects to raise the value of my portfolio and ensure better online store performance for my clients. Show less



byKlink Scandinavia

• Denmark
• Furniture

• Co-founder

  • Oct 2020 - May 2021

  byKlink was a small Danish startup in the SDU Entrepreneurship Labs incubation. In the company we produced and sold ceramic tile tables to private and corporate consumers. The company was a start up project where we learned a lot about the designing and manufacturing process of a phycal product, strategic desicions, e-commerce, digital marketing and accounting. The experience itself was amazing and I have no doubt that I love working with the operation of a company. In May 2021 we chose to shut down the project, because we were lacking passion for the product itself, since our passion was based on the operation of the company rather than the product we made and sold. In the proces I gained a lot of experience working with platforms like Shopify, Shipmondo, Dinero Pro, Google Workspace, Google Analytics, Facebook Business Manager and Instagram Business. Show less



Nørgård Mikkelsen

• Denmark
• Advertising Services
• 1 - 100 Employee

• E-commerce Assistant

  • Nov 2019 - Feb 2021

  I started with sales related tasks in the contact department. After some time, I chose to switch to the digital department, where I worked closely with the Head of Marketplaces and the rest of the team. My job was to conduct research for new and existing clients, regarding their online store performance, and also analyzing their potential on the Amazon platform (both FBA and FBM). I was given the responsibility of implementing GDPR compliant cookie overlay solutions for our clients, after the EU General Data Protection Regulation was approved. Show less



Kviknet

• Denmark
• Telecommunications
• 1 - 100 Employee

• Customer Technical Support Manager (interim)

  • Jan 2019 - Aug 2019

  Interim position at my old company before I began studying my bachelors degree in Economics and Business Administration at University of Southern Denmark (SDU). Interim position at my old company before I began studying my bachelors degree in Economics and Business Administration at University of Southern Denmark (SDU).



Verisure

• Switzerland
• Consumer Services
• 700 & Above Employee

• Field Sales Representative

  • Jun 2018 - Dec 2018

  At Verisure, my job was to acquire new private and business customers. The job consisted a lot of lead generating and conducting promotional meetings with potential customers. At Verisure, my job was to acquire new private and business customers. The job consisted a lot of lead generating and conducting promotional meetings with potential customers.

• Customer Technical Support Manager

  • Nov 2016 - Mar 2018

  In this job I was tasked with leading a team of 8 customer support agents, ensuring a high level of job satisfaction and morale in the team. The team was assigned to handle all customer service and technical support cases, coming into our Zendesk help desk platform. It was important for me to lead the team as a role model, where I worked hard to ensure that all our customers had a great experience when they got in contact with our support team. Example of tasks in the role: Recruiting new talent, leading, managing staff meetings, defining processes and solutions for regular issues. Show less

• Customer Support Representative & Marketing

  • Mar 2016 - Nov 2016


GameStop
• United States
• Retail
• 700 & Above Employee
• Senior Sales Associate

  • Nov 2014 - Sep 2016

Netto, Salling Group
• Denmark
• Retail Groceries
• 700 & Above Employee
• Shift Supervisor

  • Aug 2012 - Nov 2015