Magnus Henriksson
Operations Manager at Flowbird Sverige AB- Claim this Profile
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Swedish Native or bilingual proficiency
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English Full professional proficiency
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Norwegian Elementary proficiency
Topline Score
Bio
Soo Chin Weibull
There is no better colleague than Magnus. He is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. I had a pleasure working with him for 5 years, and he leads by example. He always kept the team morale up, and it was indeed a delight to work with him.
Steve Starn
Magnus was one of the first people that I met when I joined DigitalRoute in 2011. He was in charge of the product training at the time and I attended his class. Since that time I have worked with Magnus in the many roles that he has held at DigitalRoute. He has always been super helpful and knowledgable. He has always been a key Global Leader for DigitalRoute in areas of Support, Delivery and Training. He has help build the foundation and structure in these areas within DigitalRoute.
Soo Chin Weibull
There is no better colleague than Magnus. He is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. I had a pleasure working with him for 5 years, and he leads by example. He always kept the team morale up, and it was indeed a delight to work with him.
Steve Starn
Magnus was one of the first people that I met when I joined DigitalRoute in 2011. He was in charge of the product training at the time and I attended his class. Since that time I have worked with Magnus in the many roles that he has held at DigitalRoute. He has always been super helpful and knowledgable. He has always been a key Global Leader for DigitalRoute in areas of Support, Delivery and Training. He has help build the foundation and structure in these areas within DigitalRoute.
Soo Chin Weibull
There is no better colleague than Magnus. He is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. I had a pleasure working with him for 5 years, and he leads by example. He always kept the team morale up, and it was indeed a delight to work with him.
Steve Starn
Magnus was one of the first people that I met when I joined DigitalRoute in 2011. He was in charge of the product training at the time and I attended his class. Since that time I have worked with Magnus in the many roles that he has held at DigitalRoute. He has always been super helpful and knowledgable. He has always been a key Global Leader for DigitalRoute in areas of Support, Delivery and Training. He has help build the foundation and structure in these areas within DigitalRoute.
Soo Chin Weibull
There is no better colleague than Magnus. He is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. I had a pleasure working with him for 5 years, and he leads by example. He always kept the team morale up, and it was indeed a delight to work with him.
Steve Starn
Magnus was one of the first people that I met when I joined DigitalRoute in 2011. He was in charge of the product training at the time and I attended his class. Since that time I have worked with Magnus in the many roles that he has held at DigitalRoute. He has always been super helpful and knowledgable. He has always been a key Global Leader for DigitalRoute in areas of Support, Delivery and Training. He has help build the foundation and structure in these areas within DigitalRoute.
Credentials
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PRINCE2 Agile® Foundation Certificate in Agile Project Management
PeopleCertAug, 2020- Sep, 2024 -
PRINCE2® Foundation Certificate in Project Management
PeopleCertMay, 2020- Sep, 2024 -
MSP® Foundation Certificate in Programme Management
PeopleCertOct, 2019- Sep, 2024 -
ITIL v3 Foundation
APMG InternationalDec, 2016- Sep, 2024 -
MSP® Practitioner Certificate in Programme Management
PeopleCertOct, 2019- Sep, 2024 -
PRINCE2® Practitioner Certificate in Project Management
PeopleCertMay, 2020- Sep, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceFeb, 2021- Sep, 2024
Experience
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Flowbird Sverige AB
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Sweden
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Information Services
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1 - 100 Employee
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Operations Manager
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Aug 2022 - Present
Managing 4 delivery teams that consists of 2 support teams, field services and digital services. Part of the executive management team in Sweden. Managing 4 delivery teams that consists of 2 support teams, field services and digital services. Part of the executive management team in Sweden.
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AM/OE Support Manager / Acting Customer Service Manager
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Sep 2021 - Aug 2022
Managing Level 2 support for CTEKs After Market and Original Equipment products. I also took over as manager for Customer Service with Level1 support and order handling. Managing Level 2 support for CTEKs After Market and Original Equipment products. I also took over as manager for Customer Service with Level1 support and order handling.
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Arrow Electronics
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United States
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Technology, Information and Internet
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700 & Above Employee
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Global Business Operations Manager
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Apr 2021 - Sep 2021
Responsible for the Business Operations Managers globally.
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Service Center Manager EMEA
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Nov 2019 - Apr 2021
Arrow manages the Supply chain for some of the world’s largest technology companies. I managed three teams, buyers, customer service and demand planning.
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DigitalRoute
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Sweden
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IT Services and IT Consulting
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200 - 300 Employee
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Global Support Manager
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Oct 2018 - Nov 2019
Responsible for three support centers based in the US, Sweden and Malaysia. Process owner, escalation manager, line manager for people in Sweden, Malaysia and US.Our customer satisfaction in 2018 was 4.72 of 5.0.
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Head of Global Support and Training
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Apr 2018 - Oct 2018
• All the responsibilities I had as Global Operational Support Manager• Global responsibility for strategic development of training services• Responsible for training planning and coordination• Responsible for training delivery including quality assurance of training delivery• Defining and creating training delivery best practice processes• Identify and specify competence development needs related to training• Tracking and reporting of customer satisfaction and training KPI´s• Driving projects to create and improve necessary supporting systems Show less
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Global Operational Support Manager
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Sep 2016 - Apr 2018
Responsible for three support centers based in the US, Sweden and Malaysia. Process owner, escalation manager and consultant responsible. Our customer satisfaction in 2016 was 4.68 of 5.0.
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Regional Support Manager
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Jan 2014 - Aug 2016
Support ansvarig för EMEA. Processägare. Escalation manager. Line manager för två supporttekniker. Ansvarig för att centralisera Level 1 support till vårt supportcenter i Malaysia.
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Technical Trainer
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May 2010 - Dec 2013
Planned and delivered training on our mediation software for customers all over the world. Created and updated course material. From 2013 acting global training manager. Average 4.5 of 5.0 participant satisfaction on my delivered trainings.
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Account Support Manager
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May 2007 - Sep 2009
Responsible for proactive and reactive support services on Ericsson’s SAP environment. Coordinating resources to make sure we met set KPI’s. Planned proactive maintenance and customer meetings. Team leader for 7 people in Sweden, Slovakia and Belgium.
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IVR Engineer
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May 1999 - Aug 2007
Installed and upgraded IVR (Interactive Voice Response) in Ericsson’s pre-paid solutions to mobile operators worldwide. Supported and delivered trainings on the platform.
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Compaq Computer Corporation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Coachning Specialist
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Aug 1998 - May 1999
Team lead for eight coaches in a multinational team working with Compaq enterprise products. Scheduling, performance reviews and creating role descriptions were part of my tasks.
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Technical Support Coach Enterprise
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May 1998 - Aug 1998
Assisted support agents with quick answers. Educated them on how to use our tools and how to find information. Created ad hoc courses on new technology and products.
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Technical Support Enterprise
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Nov 1997 - May 1998
Part of a two-man team that delivered support on Compaq’s servers, workstations and network equipment. We had the highest customer satisfaction ever measured in Compaq Sweden.
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Telenor Comma
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Netherlands
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Information Technology & Services
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Support Technician
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Aug 1996 - Nov 1997
Consultant at Compaq Care Center. Helped end users with their computer problems via phone, email, mail and fax. Deputy team lead. When Compaq started charging for support, I was responsible for customer service. Consultant at Compaq Care Center. Helped end users with their computer problems via phone, email, mail and fax. Deputy team lead. When Compaq started charging for support, I was responsible for customer service.
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Education
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Rudbecks gymnasium
Community
