Experience

Alltel Australia

• Australia
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative (Billing)

  • Nov 2019 - Present



VXI Global Holdings Inc.

• Training Specialist

  • May 2013 - Present

  - Responsible for conducting training for new hire classes starting fromfoundations up until the trainees are endorsed to Operations- Conducts coaching and feedback for the class undergoing certification phase.- Handles up-training for tenured employees- Responsible for updating modules used for training- Administrative tasks - Responsible for conducting training for new hire classes starting fromfoundations up until the trainees are endorsed to Operations- Conducts coaching and feedback for the class undergoing certification phase.- Handles up-training for tenured employees- Responsible for updating modules used for training- Administrative tasks



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Specialist

  • May 2013 - Present

  - Responsible for conducting training for new hire classes starting fromfoundations up until the trainees are endorsed to Operations- Conducts coaching and feedback for the class undergoing certification phase.- Handles up-training for tenured employees- Responsible for updating modules used for training- Administrative tasks - Responsible for conducting training for new hire classes starting fromfoundations up until the trainees are endorsed to Operations- Conducts coaching and feedback for the class undergoing certification phase.- Handles up-training for tenured employees- Responsible for updating modules used for training- Administrative tasks



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Officer

  • Apr 2010 - May 2013

  Responsible in providing assistance to both consumers /clients (companies) whouse the money transfer system- handled both online tier 1, back end support for payments and tier 2 voice support Responsible in providing assistance to both consumers /clients (companies) whouse the money transfer system- handled both online tier 1, back end support for payments and tier 2 voice support