Maglan Tumba

Senior Social Media Content Moderator & Customer Support at Adshape Media
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Contact Information
us****@****om
(386) 825-5501
Location
Dar es Salaam, Tanzania, TZ

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Experience

    • Tanzania
    • Advertising Services
    • 1 - 100 Employee
    • Senior Social Media Content Moderator & Customer Support
      • Aug 2019 - Present

      • Manages all social media channels (Facebook, Twitter, Instagram, LinkedIn) • Builds and execute social media strategy through competitive research, platform determination, bench marking, messaging and audience identification • Generates, edits, publishes and shares daily content (original text, images, video) that builds meaningful connections and encourages community members to take action. • Moderates all user-generated content in line with the moderation policy for each community • Continuously improves by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information Show less

    • Tanzania
    • Advertising Services
    • 1 - 100 Employee
    • Category Specialist & Content Moderator
      • Feb 2018 - Jul 2020

      • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. Show less

    • Sales and Marketing Supervisor
      • Jan 2016 - Jan 2018

      • Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators. • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services. • Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets. • Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure effective control and operation of all areas. • Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet. Show less

  • Lake Oil Group
    • Dar es salaam,Tanzania
    • Sales Representative
      • Jun 2013 - Nov 2015

      • Devised and implemented product strategies for filling market gaps and driving consistent sales. • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships. • Built strong rapport with clients by understanding needs and clearly explaining products. • Responsible for direct selling and orders collection from our customers and prospects. • Co-ordination with the subordinate/Seniors to make the operations smoother & efficient Show less

Education

  • Nairobi Institute of Tours and Hotels
    Diploma
    2014 - 2015

Community

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