Director Of Development

• Jan 2022 - Present

Director of Development

• May 2018 - Jan 2022

Provide leadership, strategic direction and management of the individual giving program at Florence Crittenton Services. Oversee individual fundraising, special events, and high impact volunteerism. Work with the Board of Directors, Leadership Team, and key staff to develop strategies, manage relationships, and cultivate and steward major gifts. Drive external communication efforts that further the development and marketing priorities of the organization. Supervisory responsibilities include Volunteer & Special Events Manager, Marketing Coordinator, Development Associate, and Development Assistant.

Development Associate

• Oct 2016 - May 2018

Partner with the Director of Development, President, and Board of Directors to support the overall fundraising strategies of the organization. Cultivate relationships with prospective donors through tours, individual and group meetings, and general campaigning. Steward a portfolio of about 1,000 current and long-time donors. Lead and engage the Florence Crittenton Services Junior Board. Provide administrative and strategic support as Board of Directors Liaison and all associated committees including Program, Development, Business, Public Policy, and Nominations and Governance. Key Achievements: Participated in Rose Community Foundation’s 9-month Endowment Fund Planning Cohort.Launched the Florence Crittenton Services 125 Legacy Society and Dorotha Hogue Endowment Fund by creating all marketing materials and stewardship plan, planning and executing educational event for long and loyal donors, and successfully stewarding current gifts to seed endowment which rose to a current value of $475,000 in under 6 months.Exceeded FY2017 individual fundraising goal of $460,000 by over $25,000.Surpassed goal for first sponsor-based fundraiser event, the 2017 Cycles of Success Open House Breakfast which raised over $70,000, over 11% of which came from new sponsors of our events.Increased 2017 Miles for Moms 5K Run/Walk sponsorship revenue by 59% over previous years and more than doubled the number of corporate sponsors.Developed and executed successful corporate and individual sponsorship cultivation plan for 2018 signature fundraising event, 125th Anniversary Cycles of Success Gala, increasing sponsorship revenue by 84% and more than tripled event revenue to $465,000.Exceeded FY2018 individual fundraising goal of $490,000 by 130% before the end of the 3rd quarter.Advocated for teen mothers and their children and increased awareness of Florence Crittenton Services by averaging 4 comprehensive campus tours each month to prospective donors and community partners.

Senior Advisor Relations Representative

• Apr 2015 - Sep 2016

Support and serve financial advisors and other donor intermediaries to help mutual clients achieve their philanthropic goals using the Fidelity Charitable donor-advised fund. Facilitate contributions of cash, non-cash, and complex assets to be liquidated or actively managed by Fidelity Charitable. Advise on investment strategies based on long and short-term projected giving. Manage various responsibilities that support Fidelity Charitable’s Charitable Investment Advisor Program including security trading, grant funding, account set-up, and investment performance analysis. Reconcile and analyze $5.3B in actively invested charitable assets daily. Constantly monitor an inbound phone line and team-wide email account for transactional instruction and service needs.Key Achievements: - Built and implemented a more robust daily asset movement analysis process that saved over 1,000 hours in reconciliation work over a year and mitigated risk to the charity. - Synthesized trading data to build a business case for contracting daily reconciliation work that is being used in a larger scale and efficiency initiative. - Developed 5 interactive learning modules for new hire and cross training purposes.- Participated in a formal 6-month fundraising and development program to hone specific fundraising skills and expand knowledge on the various intermediaries in the philanthropic marketplace.- Promoted to Senior Advisor Representative in January 2016

Donor Relationtions Representative

• Apr 2014 - Apr 2015

Worked directly with thousands of individual donors to maximize the benefits of Fidelity Charitable’s donor-advised fund. Facilitated donations of cash and non-cash assets, guided growth strategies, assisted with distributions to qualified nonprofit organizations, and provided corresponding transactional documentation. Consistently met and exceeded service goals through both subjective and objective performance metrics. Assisted with the training and onboarding of new hires. Served as a Technology and Grant subject matter expert for the broader donor services business unit.Key Achievements:- Devoted over 8,000 phone calls to delivering exemplary customer service; recipient of 3 Best-in-Class call awards, averaged a 4.5 out of 5 on post-call surveys, and received award from Quality and Control Team acknowledging efficiency and outstanding quality of transactional work.- Successfully created and implemented a service plan to retain inactive donor business that kept over 98% of the $65M in jeopardized funds in active donor accounts.- Collaborated with internal business partners to identify outgoing grant recommendations that needed additional research to ensure adherence to IRS regulations and organizational compliance policies.- Compiled and analyzed over five years of phone data and performance metrics to support larger organizational initiatives and staffing models.

SEO Analyst

• Aug 2011 - Dec 2011

- Compiled and analyzed monthly search engine data to generate succinct marketing data using Google Analytics - Analyzed $2 million worth of website budgeting - Optimized marketing materials to maximize benefits of internet search - Compiled and analyzed monthly search engine data to generate succinct marketing data using Google Analytics - Analyzed $2 million worth of website budgeting - Optimized marketing materials to maximize benefits of internet search

Programs Intern

• Jun 2010 - Jul 2011

* Intern during the Summer of 2010 & 2011 - Found and compiled research to support metrics-based analysis of grant recipients - Managed upload of all analysis metrics and research to intranet via SharePoint - Assembled and edited best-practices Nonprofit Toolkit - Headed cleaned up project for data migration of grant recipients to the nonprofit management software Sugar * Intern during the Summer of 2010 & 2011 - Found and compiled research to support metrics-based analysis of grant recipients - Managed upload of all analysis metrics and research to intranet via SharePoint - Assembled and edited best-practices Nonprofit Toolkit - Headed cleaned up project for data migration of grant recipients to the nonprofit management software Sugar