Experience

Berlitz US

• United States
• Education Administration Programs
• 1 - 100 Employee

• English and Arabic Tutor

  • Jul 2021 - Present

  •Reviewing classroom or curricula topics and assignments •Assisting students with homework and online assignments. •Working with students to help them understand key concepts. •Teaching communication skills to improve their daily interactions. •Providing students positive and constructive feedback •Offering feedback on progress to the students at the end of each class. •Reviewing classroom or curricula topics and assignments •Assisting students with homework and online assignments. •Working with students to help them understand key concepts. •Teaching communication skills to improve their daily interactions. •Providing students positive and constructive feedback •Offering feedback on progress to the students at the end of each class.



Freelance

• Singer and Voice Over

  • Mar 2012 - Present

  • Recorded Voice over and IVR for diverse multinational companies such as Emirates airlines, Wellspring, Ezzaby pharmacy and Disney • Recorded Radio Jingles for several brands such as Rojada (Fashion), Palm hills (Real Estate) and Orange (Telecommunication) • Sang as a solo artist in internal events for multinational companies such as Palm Hills for real estate and RedRock training company • Sang in several TV ads for Disney Company • Sang as a Soloist with Fabrica Group for Musical Theatre • Sang as a solo singer with top Jazz musicians in Egypt like Amro salah and as a backing vocal with Ramy Attalah Show less



Care Courses

• United States
• E-Learning Providers
• 1 - 100 Employee

• Student Advisor

  • Mar 2019 - Nov 2020

  • Assisting Head of Customer Service. • Answering incoming phone calls. • Attending to students’ complaints and inquiries about states rules and regulations. • Data analysis to find the right training and make course recommendation for students. • Providing student support and study strategies. • Processing and entering student data. • Processing orders and refunds. • Reviewing paperwork to ensure accuracy. • Processing student coursework. • General office work such as processing incoming mail and printing students’ certificates. • Other tasks as needed such as creating and reviewing protocols to reflect updated and accurate information. • Training new staff members on processing data, states rules and regulations as well as handling phone calls. • Reporting students’ training to different state registries and online training databases. Show less



White House Black Market

• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2018 - Mar 2019

  • Supervising and directing the activities of employees, ensuring excellent customer service. • Hiring, training and development of employees. • Monitoring compliance with company policies and procedures. • Maximizing sales and profitability, controlling expenses, maintaining stock levels and inventory and ensuring the flawless execution of programs. • Responsible, in conjunction with the Store Manager, for accomplishing store goals/objectives. • Responsible for executing all changes to the store visuals, moving merchandise and maintaining a great display for the store. Show less



Sugarfina USA LLC

• United States
• Retail
• 1 - 100 Employee

• Sales Team Lead

  • Apr 2018 - Nov 2018

  • Create an outstanding buying experience for customers • Execute floor leadership; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries • Coach and develop Sales Associates in assessing customer needs and right fitting the customer • Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits • Complete accurate paperwork and transactions according to company policies and procedures • Assist with inventory counts as needed • Maintain store appearance and merchandising standards • Perform other tasks, duties, or projects as assigned by management Show less



ANN INC (Ann Taylor | LOFT | Lou & Grey)

• Falls church, Va

• Sales Associate

  • Nov 2017 - Apr 2018

  • Receiving training to the position of MOD (manager on duty). • Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions in all the store’s different zones; Front of the store, cash register & fitting room • Resolving customer complaints and ensure maximum client satisfaction • Handling returns of merchandise • Building productive trust relationships with customers • Responsible for keeping the store organized and neat for excellent customer experience Show less



Wellspring

• Cairo Governorate, Egypt

• Curriculum Developer

  • Feb 2017 - Nov 2017

  • Prepared the camps curriculum for Wellspring Company, kids and youth organization (ages 4-16 yrs.) • Created camps activities, games and lessons to reflect Wellspring values • Created the day’s camps time plan and structure • Prepared the camps curriculum for Wellspring Company, kids and youth organization (ages 4-16 yrs.) • Created camps activities, games and lessons to reflect Wellspring values • Created the day’s camps time plan and structure



Basata Ecologe

• Cairo Governorate, Egypt

• Music Teacher

  • Sep 2016 - Jan 2017

  • Prepared the music curriculum • Engaged with the Bedouin kids through the class activities • Created the daily class activities to enhance the kids learning experience through creative and interactive games and visuals • Promoted for values such as teamwork, honesty and hard work • Attended to kids questions and problems • Responsibility for the ‘Dokkana’ (the desserts station in Basata) • Cooked and served the crepe to the customers • Organized the main dining area in Basata • Attended to customer’s questions and requests Show less



Prominds advertising & events

• Heliopolis

• Creative Executive & Account Manager

  • Oct 2014 - Jun 2016

  • Responsibility for all the creative work in the company; brainstorming for TV campaigns, Radio campaigns, social media campaigns, giveaways, logos & rebranding, prints & events • Developed various marketing schemes and strategies • Designed concepts for advertisements and other promotional needs for their client(s) • Copy Writing and laying out chronological advertisement plans • Established communication with suppliers to ensure the availability of all required services • Established communication with clients to provide their requests accurately as well as doing presentations for all the creative work • Prospecting and following up with clients through phone calls, face to face meetings & emails Show less



Dale Carnegie

• Cairo Governorate, Egypt

• Facilitator

  • Mar 2014 - Mar 2014

  • Setup event location for different segment of the day • Attended to participants needs and/or inquiries • Setup event location for different segment of the day • Attended to participants needs and/or inquiries