Experience

Solhem Companies

• United States
• Real Estate
• 1 - 100 Employee

• Manager

  • Dec 2017 - Present

  Successfully manage residential properties by adhering to brand standards. Confidently create relationships with prospective tenants, by providing effective communications and salesstrategies. Produce new leases, addendums and make adjustments to current resident documents. Actively monitor and address vacancy, rent rates, expenses and revenues. Generate meaningful relationships with residents and address their concerns. Aid in the daily needs of the building, cleaning, maintaining, organizing and up keeping the common areas. Effectively organize and execute monthly apartment turns by ensuring all move outs and move ins are addressed in a timely manner. Assist with new building lease ups by brainstorming successful methods of marketing and sales tactics. Meticulously create and adjust yearly budget to reflect profit and expenses. Accurately generate companies coverage schedule for property managers taking into account vacations. Positively produced standards that aided in the upholding of brand expectations. Creating a training document and plan to guarantee operating procedures are standardized.



The Saint Paul Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Dec 2012 - Dec 2017

  Promoted from Assistant Guest Services Manager in June 2014. Generated and established memorable encounters with guests by upholding hotel standards. Positively handled guest issues in regards to their stay, billing, and constructive criticism. Confidently and successfully replied to all guest comments and feedback through Digital Alchemy. Efficiently managed twenty plus union and non union employees by creating a healthy and positive work environment. Created schedules and adjusted staffing levels to ensure guest experience is up to hotels standards. Accurately prepared and submit payroll on a bi-weekly basis. Actively participated in the Manager on Duty rotation. Facilitated departmental training for employees to create consistency in the service provided. Positively mentored and provided constructive feedback to team members and assistant managers in regards to their performance. Effectively created Guest Services budget and maintained forecast along with assisting in developing andmaintained Housekeeping’s. Assisted in the financial closing of the month, by insuring invoices are submitted and any financial variances are explained. Maximized and managed rooms inventory, including increasing rooms revenue by developing and maintain upsell program. Successfully reported in the Key Performance Indicator program and establishing new procedures to reach goals set. Aided Housekeeping, Revenue, Sales, and Banquets departments in upholding standards of operation. Supported the Director of Building Operations in renovations, improvements, and modernization. Lead by example when striving for unmatched hospitality and applying the hotels core values in my dailyduties.

• Housekeeping Supervisor

  • Feb 2012 - Dec 2012

  Efficiently conducted department’s opening process, including assignment of employees’ daily tasks. Actively assisted with resolving team members work related concerns. Positively mentored new hires to help them achieve their goals. Successfully worked with other departments to ensure standards are met. Verified that all employee assignments have been met. Consistently provided ongoing training and coaching. Facilitated all incoming guest requests. Accurately inspected guest rooms to ensure that quality and quantity standards are met. Conducted inventory and controlling stock. Resourcefully adjusted staffing levels to maintain the highest productivity without jeopardizing standards. Maintained a productive, positive and healthy work environment



Graves 601 Hotel

• Front Desk Agent/Concierge

  • Jul 2010 - Feb 2012

  Contributed to customer satisfaction by providing excellent and personalized costumer service. Personally greeted all hotel guests and performed check in and check out procedures; including issuingkeys and establishing credit. Informed guests of services that are provided in the hotel and surrounding area and assisted them with these services. Ensured that all guests are able to find where they need to go and assist them with clear and proper directions to any location. Maintained a knowledge of current events in the area. Identified and assisted with billing issues per guest satisfaction. Ran appropriate reports and analyzed them to ensure guest requests were taken into consideration. Communicated with several departments to ensure guest satisfaction. Worked in a fast pace, high energy environment, where multitasking is essential.



Wyndham Grand Desert Resort

• Guest Services Associate

  • Aug 2009 - Jun 2010