Experience

L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Makeup Artist

  • Jan 2017 - Present

  Brand representative for Yves Saint Laurent Beauté and Giorgio Armani Cosmetics. Brand representative for Yves Saint Laurent Beauté and Giorgio Armani Cosmetics.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • May 2015 - Present

  - Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. - Anticipates customer and store needs by constantly evaluating environment and customers for cues. - Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. - Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. - Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. - Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns. - Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. - Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. - Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. - Maintains regular and consistent attendance and punctuality. - Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. - Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. - Utilizes operational tools to achieve operational excellence during the shift. Show less