Experience

University of Minnesota College of Continuing & Professional Studies

• United States
• Higher Education
• 1 - 100 Employee

• Course Instructor - Project Management Fundamentals

  • Sep 2021 - Present

  Instructor for Project Management Foundations course offered by the College of Continuing and Professional Studies at the University of Minnesota. Developed course materials for all phases of project lifecycle, utilizing multiple instructional methods including exercises, polls, and breakout sessions. Experience teaching waterfall vs agile framework with practical tools for project management & measurment, as well as critical skills for communication, change management, and leading/motivating a team. Show less



Hopkins Education Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Fundraising Co-Chair

  • Jun 2018 - Apr 2020

  Co-Chair for annual fundraising event, with proceeds benefiting Hopkins Public Schools. Raised a record setting $310,000, a third of which was specifically donated toward the special appeal to support students' mental health. HEF provides resources for educational innovations and enhancements for the success of students at all 10 schools in the district. Co-Chair for annual fundraising event, with proceeds benefiting Hopkins Public Schools. Raised a record setting $310,000, a third of which was specifically donated toward the special appeal to support students' mental health. HEF provides resources for educational innovations and enhancements for the success of students at all 10 schools in the district.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Consultant

  • Dec 2016 - Apr 2017

  Short term consulting position to support Salesforce implementation. Created data mapping and screen designs for Contact Centers servicing brokers and businesses enrolling and managing health care plans. Short term consulting position to support Salesforce implementation. Created data mapping and screen designs for Contact Centers servicing brokers and businesses enrolling and managing health care plans.



Target

• United States
• Retail
• 700 & Above Employee

• • Aug 2015 - Nov 2016

  Manager/Scrum Master for Resource Management portfolio team, supporting applications for scheduling, call recording & playback (NIM and WFM), for over 4,000 Service Center agents world wide. Adept at building and motivating a high performing team in Agile principals, including delivery of business value through improved stability and functionality.

• • Mar 2014 - Sep 2015

  Developed and managed migration strategy for the transition of 9 unique Service Centers, throughout a multi-year/phased implementation of Salesforce (Case and Customer Management) for over 10k team members. Created integrated deployment plan across multiple technical teams, and a Service Introduction plan, to identify, prioritze and resolve defects. -- Contact Center specific migration planning for domestic and international teams -- Collaboration with technology and business partners to create optimal deployment plans -- Management of support plan to minimize incident impact and expedite resolution Show less

• • Apr 2012 - Mar 2014

  Led intergrated business and system testing for the Store phase of Target's first international expansion into Canada, encompassing Point of Sale, Sales Audit, Time & Labor, and Contact Centers. Developed strategy for multiple phases of overlapping test cycles, providing alignment between technical and business partners on progress and risk assessment. Included definition of scope, data creation, execution plans, and issue escalation and resolution. Transitioned Item set-up & data validation to run-state Canadian operations team. Show less

• • Aug 2008 - Apr 2012

  Led functional testing strategy and execution for multiple releases of SAP Management Reporting (HR and Finance), to transition corporate financial planning to SAP. Collaborated with TTS and Finance leadership to reprioritize delivery scope and timing, in order to resolve data quality and system performance issues. Project scoping and transition planning from legacy to SAP Tax and Treasury. Build vs. Buy and Risk Analysis for secure payment processes, balanced with integration and efficiencies of an ERP system. Collaborated with multiple third party partners to design the appropriate strategy for the business. Show less

• • Aug 2000 - Aug 2008

  Functional manager for Risk and Marketing initiatives for Target payments inculding: credit, debit, giftcards and prepaid cards. Designed strategic plan for project funding and resource allocation.Managed a team of five who facilitated project management on behalf of business partners, minimzing impact to operational teams, reducing project timelines, and improving overall quality of delivery.

• • Oct 1997 - Aug 2000

  Contact Center manager, responsible for staffing, training and attaining guest service levels with a 120 team mambers.

• • Aug 1989 - Oct 1997

  Held multiple positions in Finance and Merchandising; including Analyst, Senior Analyst, Sr. Marketing Assistant, Buyer, Manager Advertising Expense-Department Store Division(Daytons/Hudsons,Marshall Fields).