Experience

Tippy

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present



Phorest Salon Software

• Ireland
• Software Development
• 200 - 300 Employee

• Onboarding Specialist

  • Feb 2021 - May 2022

  Managed full client SaaS software onboarding journey for 20-25 accounts monthly from sign up to handover to Customer Success Team which included: client introductory and planning meetings; comprehensive system check; application training and education; feature activation and post launch support Ensured accounts met Onboarding milestones within company’s KPIs to ensure process is easily scalable Coordinated and managed data migration processes and manual database builds Built value for product to customers by ensuring education and adoption of product within companies SLAs (60 days from sign up to handover) Worked with North American and Global teams to troubleshoot and problem solve technical and product issues; shared user feedback and facilitate creative solutions for user’s problems Held regular cross departmental internal education sessions on relevant industry topics Show less



City Fitness

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Operations Manager

  • Jul 2020 - Feb 2021

  Managed operations of the company’s 35,000 square foot flagship East Market location Hired, onboarded and managed a team of 20 front line customer service representatives and janitorial staff which included scheduling, payroll management and employee coaching Oversaw and tracked facility maintenance of equipment, main gym areas and studio spaces Acted as facilities’ “Pandemic Officer” in charge of enforcing local COVID-19 mandates; contact tracing and case reporting; facility sanitation and facilitation of a safe and healthy environment for members and employees Worked with multiple departments including membership sales, studio directors and personal training managers to create cohesive member experience Balanced facilities operational and payroll budgets Show less



The Rittenhouse

• United States
• Hospitality
• 1 - 100 Employee

• Spa and Salon Operations Manager

  • May 2019 - Jun 2020

  Managed staff of 55 salon stylists, spa therapists, fitness instructors, spa concierge and attendants which included: interviewing and hiring, on-boarding and training, scheduling and payroll and employee relationsTracked revenue and adjusted business tactics to meet service, membership and retail goals to achieve a revenue high of $4 million for 2019Ordered, organized and maintained professional and retail inventory, including a monthly department wide inventoryActed as vendor liaison including product and service training as well as sales initiative programsCreated and maintained department training plans and SOPsManaged spa and salon facilities including scheduling regular facilities maintenance with hotel engineering department and auditing daily cleaning of propertyWorked with Marketing and PR departments to plan and execute spa and salon events and marketing promotionsCollaborated with Hotel Front Office, Food and Beverage and Condo Management offices to ensure seamless guest experience throughout the propertyActed as “floater” for front of house positions Show less

• Spa and Salon Administrative Assistant

  • Dec 2017 - May 2019



Aleksandra Ambrozy Makeup and Hair Artistry

• Greater Philadelphia Area

• Freelance Makeup Artist

  • Oct 2017 - Dec 2019



Eastern State Penitentiary Historic Site, Inc

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Special Effects Makeup Artist

  • Sep 2013 - Nov 2018

  - Work with a team of special effects makeup artists to prepare 150+ actors for each show night - Utilize techniques such as prosthetic application (silicone and watermelon vinyl appliances), injury simulation, face painting, airbrush application and aging makeup techniques - Follow general character guidelines and create bold designs that will be most effective in a haunt setting - Work with a team of special effects makeup artists to prepare 150+ actors for each show night - Utilize techniques such as prosthetic application (silicone and watermelon vinyl appliances), injury simulation, face painting, airbrush application and aging makeup techniques - Follow general character guidelines and create bold designs that will be most effective in a haunt setting



Lacquer Lounge

• Greater Philadelphia Area

• Salon Coordinator

  • Mar 2017 - Dec 2017

  - Opening salon which includes: opening the register, managing the salon schedule, returning client phone calls, cleaning and setting up the salon space for business and other necessary tasks - Manage the salon throughout the day – checking in clients, managing staff to ensure prompt service to clients - Maintaining a clean and hygienic salon environment which includes constant sanitation of work space and tools used by technicians - Keeping inventory of salon supplies and materials to ensure consistent services - Acting as a gatekeeper for the salon by providing excellent and friendly customer services to clients before and after their services are complete - Closing the salon which includes: closing the register, ensuring the salon is clean and reset for the next day and informing the owner of the days business Show less



Beautiful Brides Philly

• Consumer Services
• 1 - 100 Employee

• Manager and Lead Makeup Artist

  • May 2012 - Aug 2017

  Client communication for entire sales pipeline including: service inquiries and follow up; scheduling; general questions; day-of coordination and custom timelines Maintained a database of potential, current and past clients, industry professionals and vendors Created and maintained companies financial records and competitor research Designed graphics used in sales and marketing Managed company’s Wordpress website and blog Updated and monitored social media accounts including Facebook, Instagram and Pinterest Managed team of 15+ freelance stylists which included employee screening and interviews; scheduling; general staff communication; and performance assessments Organized and executed company events such as bridal shows and marketing events General administrative tasks utilizing Google for Work platforms and Microsoft Office Suite Show less



George Street Photo & Video

• United States
• Photography
• 1 - 100 Employee

• Wedding Consultant

  • May 2015 - Apr 2017

  Organize and prepare for scheduled consultations with couples which includes: researching wedding venues, analyzing couples styles, choosing photographer’s portfolios Meet with couples and conduct sales consultations focusing on wedding photography and videography services Create custom packages and quote catering to client needs Manage client relations with Salesforce software Organize and execute follow up plans, in addition to managing contracts and deposit payments Consistently met sales goals and upsell couples to full photography and videography packages Set up and execute tables at bridal shows and other events, focusing on client appointments and capturing qualified leads Show less



Simon Public Relations Group

• Greater Philadelphia Area

• Executive Assistant

  • Dec 2013 - Jul 2015

  Assisted with day to day activities of Agencies president including calendar management, administrative tasks and personal errands Curated and managed President’s personal Twitter and LinkedIn accounts with relevant content Assisted agency AEs with client lists for press releases and lead research for new accounts Created and managed new business materials including infographics and research packets Day to day office management and general administrative assistance Assisted with day to day activities of Agencies president including calendar management, administrative tasks and personal errands Curated and managed President’s personal Twitter and LinkedIn accounts with relevant content Assisted agency AEs with client lists for press releases and lead research for new accounts Created and managed new business materials including infographics and research packets Day to day office management and general administrative assistance