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Experience

    • Director of Customer Relations
      • Jun 2006 - Oct 2018

      Responsible for client satisfaction through all aspects of marketing, order processing and fulfillment while ensuring profitability for the $2M regional distribution firm. Responsible for client satisfaction through all aspects of marketing, order processing and fulfillment while ensuring profitability for the $2M regional distribution firm.

    • Higher Education
    • 500 - 600 Employee
    • Adjunct Professor
      • Sep 2004 - Jun 2005

      Taught a Marketing course with particular focus on Sales Management and Event Marketing. Taught a Marketing course with particular focus on Sales Management and Event Marketing.

    • United States
    • Telecommunications
    • 700 & Above Employee
    • University Relations Manager
      • Jan 1996 - Dec 1999

      Directed a team of managers in building strategic alliances with the chancellors and Vice Presidents at institutions of higher education, integrating access to research and development partnerships, grant applications and student offers. "Her enthusiasm and thoroughness has resulted in five of her seven direct reports fininishing the year in the top seven in the country and two of them tops in the country." (1998 annual appraisal)

    • Strategic Planner
      • Nov 1994 - Dec 1995

      Formulated and launched a comprehensive 5-year business plan for Special Long Distance (a $5.3B segment of Consumer Markets) detailing our products, markets, channel strategies and tactics. Directed efforts in Public Relations and Regulatory departments to maximize favorable media and FCC action.

    • National Marketing Communications Manager
      • Apr 1990 - Oct 1994

      Optimized an $8M budget, a managerial staff and multiple advertising agency contracts in the development, design and delivery of all external and internal marketing communications to support the nationwide Consumer Salesforce.

    • Travel Market Manager
      • Jun 1984 - Mar 1990

      Directed a team responsible for the total design, coordination, implementation and tracking of marketing strategies and tactics to protect and stimulate revenue in the $920 Million Travel market. Managed a $25 Million budget to exceed revenue objective by $103M and product sales by 20%.

Education

  • Brookdale Community College
    Administration, Career and Professional Studies
    2018 - 2022
  • Rockhurst University
    Master of Business Administration (M.B.A.), Marketing
    1983 - 1985
  • William Jewell College
    Bachelor of Arts (B.A.), English, Business
    1975 - 1979

Community

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