User Support Specialist

• Apr 2021 - Present

IT Technologist

• Jan 2013 - Present

Project Management Assistant

• Jun 2008 - Jan 2013

Provide National Center for Computational Sciences (NCCS) high performance computing resources administration for account and projects on NCCS high performance computer systems.

Group Secretary - Computer, Security & Infrastructure Group

• Oct 2007 - Jun 2008

Telecommunications Specialist

• Feb 2007 - Oct 2007

Provided a full range of telecommunications support services for staff seeking telecommunications assistance. - Services included user support for company supported telecommunications devices and equipment (i.e., pagers, cell phones, blackberry devices and telecommunications services). - Ordered, set up and tracked all company issued pagers, cellular phones, blackberry devices and other telecommunications equipment (PC air cards). This included updating SAP records and the Cellular Page system (Reseller). - Primary interface between ORNL and telecommunications services providers (Cellular Page, Cingular Wireless, Verizon Wireless, Sprint and Nextel) on telecommunications accounts. This included making changes to the company account (additions, deletions and other relevant changes to account) per the contract.- Interfaced with Division Telecommunications Coordinators to complete telecommunication order forms, answered questions, ordered equipment, made changes, and recommendations of service/equipment to provide the best service possible to the end user.- Acted as interface between user and desktop support personnel in set up of telecommunications equipment and coordination of services to ensure continuity of services. - Troubleshot problems that arose including (but not limited to) setting up devices, equipment failure, set up of voicemail, broken devices, dealing with lost devices (pagers, blackberries and cell phones). Troubleshooting also involved interacting with Technical data support staff working for telecommunications service providers. Show less

Group Secretary - Network, Telephony, & Video Services

• Jul 2006 - Feb 2007

Group Secretary - Cyber & Information Security

• Mar 2005 - Jul 2006

Senior Secretary to D&D Project Manager

• Jan 2003 - Mar 2005

Project Administrator for EMWMF Project

• Jan 2000 - Dec 2002

Prepared, submitted and tracked subcontract deliverables to client per subcontract including required subcontract submittals, requests for equitable adjustments, weekly and monthly reports and other special requests for information as requested by client. Prepared, submitted and tracked subcontract deliverables to client per subcontract including required subcontract submittals, requests for equitable adjustments, weekly and monthly reports and other special requests for information as requested by client.

Senior Secretary - Surplus Facilities Project

• Apr 1998 - Jan 2000

Administrative Secretary

• May 1988 - Apr 1998

Held secretarial jobs in Environmental Restoration/Environmental Management (ORNL) (8/1996-4/1998); Environmental Restoration/K-25 Site (2/1996 – 8/1996); Environmental Restoration/ORNL (4/1995-2/1996); Waste Management and Remedial Action Division/ORNL (1/1992-4/1995), ORNL; Office of Waste Management and Remedial Action Division/ORNL (12/1990-1/1992); and Environmental Sciences Division/ ORNL (5/1988 – 12/1990), Held secretarial jobs in Environmental Restoration/Environmental Management (ORNL) (8/1996-4/1998); Environmental Restoration/K-25 Site (2/1996 – 8/1996); Environmental Restoration/ORNL (4/1995-2/1996); Waste Management and Remedial Action Division/ORNL (1/1992-4/1995), ORNL; Office of Waste Management and Remedial Action Division/ORNL (12/1990-1/1992); and Environmental Sciences Division/ ORNL (5/1988 – 12/1990),