Maggie Miller
User Support Specialist at UT-Battelle- Claim this Profile
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Topline Score
Bio
Jesse Trucks
Maggie is an intelligent and multi-talented person. She has both administrative and technical skills, and she is quite good working as a lone contributor or on any size team. It was a pleasure working with her on multiple projects across different positions in the organization, and I hope I have the opportunity to work with her in the future.
Jesse Trucks
Maggie is an intelligent and multi-talented person. She has both administrative and technical skills, and she is quite good working as a lone contributor or on any size team. It was a pleasure working with her on multiple projects across different positions in the organization, and I hope I have the opportunity to work with her in the future.
Jesse Trucks
Maggie is an intelligent and multi-talented person. She has both administrative and technical skills, and she is quite good working as a lone contributor or on any size team. It was a pleasure working with her on multiple projects across different positions in the organization, and I hope I have the opportunity to work with her in the future.
Jesse Trucks
Maggie is an intelligent and multi-talented person. She has both administrative and technical skills, and she is quite good working as a lone contributor or on any size team. It was a pleasure working with her on multiple projects across different positions in the organization, and I hope I have the opportunity to work with her in the future.
Credentials
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Introduction to Linux
LinkedInMar, 2022- Oct, 2024 -
Learning OneNote for the web (Office 365/Microsoft 365)
LinkedInMar, 2021- Oct, 2024 -
Managing Projects with Microsoft Teams
LinkedInMar, 2021- Oct, 2024 -
Learning Linux Command Line
LinkedInFeb, 2021- Oct, 2024 -
OneNote for Windows 10 Essential Training
LinkedInJan, 2021- Oct, 2024 -
Transitioning from Waterfall to Agile Project Management
LinkedInDec, 2020- Oct, 2024 -
macOS Mojave New Features
LinkedInDec, 2020- Oct, 2024 -
Scrum: The Basics
LinkedInNov, 2020- Oct, 2024 -
Microsoft Teams Essential Training
LinkedInAug, 2020- Oct, 2024 -
Windows 10: Troubleshooting for IT Support
LinkedInJul, 2020- Oct, 2024 -
Learning VPN
LinkedInApr, 2020- Oct, 2024
Experience
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UT-Battelle
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Research Services
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500 - 600 Employee
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User Support Specialist
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Apr 2021 - Present
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IT Technologist
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Jan 2013 - Present
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Project Management Assistant
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Jun 2008 - Jan 2013
Provide National Center for Computational Sciences (NCCS) high performance computing resources administration for account and projects on NCCS high performance computer systems.
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Group Secretary - Computer, Security & Infrastructure Group
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Oct 2007 - Jun 2008
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Telecommunications Specialist
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Feb 2007 - Oct 2007
Provided a full range of telecommunications support services for staff seeking telecommunications assistance. - Services included user support for company supported telecommunications devices and equipment (i.e., pagers, cell phones, blackberry devices and telecommunications services). - Ordered, set up and tracked all company issued pagers, cellular phones, blackberry devices and other telecommunications equipment (PC air cards). This included updating SAP records and the Cellular Page system (Reseller). - Primary interface between ORNL and telecommunications services providers (Cellular Page, Cingular Wireless, Verizon Wireless, Sprint and Nextel) on telecommunications accounts. This included making changes to the company account (additions, deletions and other relevant changes to account) per the contract.- Interfaced with Division Telecommunications Coordinators to complete telecommunication order forms, answered questions, ordered equipment, made changes, and recommendations of service/equipment to provide the best service possible to the end user.- Acted as interface between user and desktop support personnel in set up of telecommunications equipment and coordination of services to ensure continuity of services. - Troubleshot problems that arose including (but not limited to) setting up devices, equipment failure, set up of voicemail, broken devices, dealing with lost devices (pagers, blackberries and cell phones). Troubleshooting also involved interacting with Technical data support staff working for telecommunications service providers. Show less
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Group Secretary - Network, Telephony, & Video Services
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Jul 2006 - Feb 2007
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Group Secretary - Cyber & Information Security
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Mar 2005 - Jul 2006
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Bechtel Jacobs Company, LLC
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East Tennessee Technology Park
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Senior Secretary to D&D Project Manager
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Jan 2003 - Mar 2005
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Duratek Federal Services
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Y-12 Plant
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Project Administrator for EMWMF Project
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Jan 2000 - Dec 2002
Prepared, submitted and tracked subcontract deliverables to client per subcontract including required subcontract submittals, requests for equitable adjustments, weekly and monthly reports and other special requests for information as requested by client. Prepared, submitted and tracked subcontract deliverables to client per subcontract including required subcontract submittals, requests for equitable adjustments, weekly and monthly reports and other special requests for information as requested by client.
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Bechtel Jacobs
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United States
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Environmental Services
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300 - 400 Employee
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Senior Secretary - Surplus Facilities Project
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Apr 1998 - Jan 2000
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Lockheed Martin Energy Systems, Inc.
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Oakr Ridge National Laboratory
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Administrative Secretary
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May 1988 - Apr 1998
Held secretarial jobs in Environmental Restoration/Environmental Management (ORNL) (8/1996-4/1998); Environmental Restoration/K-25 Site (2/1996 – 8/1996); Environmental Restoration/ORNL (4/1995-2/1996); Waste Management and Remedial Action Division/ORNL (1/1992-4/1995), ORNL; Office of Waste Management and Remedial Action Division/ORNL (12/1990-1/1992); and Environmental Sciences Division/ ORNL (5/1988 – 12/1990), Held secretarial jobs in Environmental Restoration/Environmental Management (ORNL) (8/1996-4/1998); Environmental Restoration/K-25 Site (2/1996 – 8/1996); Environmental Restoration/ORNL (4/1995-2/1996); Waste Management and Remedial Action Division/ORNL (1/1992-4/1995), ORNL; Office of Waste Management and Remedial Action Division/ORNL (12/1990-1/1992); and Environmental Sciences Division/ ORNL (5/1988 – 12/1990),
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Education
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Pellissippi State Community College
Associate’s Degree, Networking and Communications Systems