Volunteer Writer

• Mar 2022 - Present

Volunteer: Sports and Lifestyle Assistant

• Jun 2022 - Dec 2022

- Assist the Sports & Lifestyle Editor as directed with maintaining the sections’ weekly quota of 4-6 stories a week. - Contribute at least one article per week. - Meet once a week with the Sports & Lifestyle Editor over Zoom or in-person to discuss the story lists and address any questions/concerns - Keep up to date with lifestyle tips and ideas and/or sports news on a local, national and international level.- Pitch stories to the Sports & Lifestyle Editor for weekly story lists. - Responsible for maintaining good communication over Slack - Reserve emails to the Sports & Lifestyle Editor for more serious/complex messages, if not meeting in person or via Zoom Show less

Account Manager

• Apr 2022 - Sep 2023

- Performing outbound phone calls to clients to build and maintain positive relationships - Encouraging, promoting and selling season tickets, groups, game packages, game day tickets, other team tickets, merchandise and other events - Handle a large volume of incoming/outgoing calls and emails - Resolving client conflicts in an efficient and professional manner - Supervising Ticket Office operations during Stampeders games - Performing other duties as assigned - Performing outbound phone calls to clients to build and maintain positive relationships - Encouraging, promoting and selling season tickets, groups, game packages, game day tickets, other team tickets, merchandise and other events - Handle a large volume of incoming/outgoing calls and emails - Resolving client conflicts in an efficient and professional manner - Supervising Ticket Office operations during Stampeders games - Performing other duties as assigned

Guest Services Representative

• Nov 2019 - Feb 2022

- Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary wheelchairs, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained. - Dispatch Security and Maintenance personnel - Work with KIPSU text concierge program, respond to guest's inquiries according to program guidelines. - Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status. - Develop and cultivate relationships with the community and shopping centre retailers (property level) in order to be well versed in community activities and in mall fashions, mall events and programs. - Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level. - Administer gift card sales at Guest Services which include overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes. - Maintain the Guest Services database; ensure customer information is kept current. - Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns. - Communicate with customers on a pro-active and regular basis by contacting them to inform them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic. - Assist the Marketing Department with the execution of marketing programs. Show less

Volunteer Staff

• Apr 2016 - Sep 2016

Volunteer

• Jun 2014 - Jun 2016

Garde Manger

• Sep 2013 - May 2016

Prep Cook

• Jul 2012 - Aug 2015