Maggie Klapka

Customer Care Representative at SKYGEN
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Milwaukee

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Credentials

  • OSHA 511
    Mid-America OSHA Education Center
    Sep, 2016
    - Nov, 2024

Experience

  • SKYGEN
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Customer Care Representative
      • Nov 2020 - Present

      Assist members and insurance providers with various plan details. Explain claim processing, appeals, prior authorizations and benefit details thoroughly to callers. Mentor new hire employees with on the job training and best practices. Member of escalation team assisting with escalated callers. Assist members and insurance providers with various plan details. Explain claim processing, appeals, prior authorizations and benefit details thoroughly to callers. Mentor new hire employees with on the job training and best practices. Member of escalation team assisting with escalated callers.

  • Menzies Aviation
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Safety and Training Manager
      • Feb 2018 - Apr 2020

      Responsible for the new hire and recurrent training for the entire Milwaukee station, including above wing, below wing, aircraft fueling, and winter operations. Ensure station compliance for safety and security procedures for all customer and government agencies. Complete regular audits on station operations to ensure all staff followed correct procedures.

    • Corporate Instructor & Auditor
      • Sep 2014 - Feb 2018

      Responsible for completing new hire orientation and classroom training for multiple departments. Completed targeted training courses for new leaders and trainers across the region, including specialized hands-on training for various types of equipment. Perform comprehensive internal audits by reviewing evidence from the station against published corporate manuals to ensure compliance. Assist new management in understanding the corporate auditing process to ensure organization and preparation for future audits. Support multiple station openings to include completing interviews, hiring new candidates, training new hires, training new managers on company policies and procedures, and ensuring start-up operations were completed smoothly. Show less

  • American Express
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Care Specialist
      • Oct 2013 - Sep 2014

      Assist card members with their accounts. Process payments, answer questions, and resolve any issues that the card members experienced. Assist card members with their accounts. Process payments, answer questions, and resolve any issues that the card members experienced.

  • Frontier Airlines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Supervisor
      • Dec 2009 - Dec 2013

      Coordinate the operation to ensure safe on time departures, while organizing the staffing to utilize the agent skills efficiently. Manage a team of agents to ensure compliance with policies and procedures. Respond to medical emergencies, legal and passenger issues, while completing the appropriate reports and follow-up. Coordinate with customers, passengers, vendors, and flight crews to ensure operational success. Coordinate the operation to ensure safe on time departures, while organizing the staffing to utilize the agent skills efficiently. Manage a team of agents to ensure compliance with policies and procedures. Respond to medical emergencies, legal and passenger issues, while completing the appropriate reports and follow-up. Coordinate with customers, passengers, vendors, and flight crews to ensure operational success.

  • Midwest Airlines
    • United States
    • Airlines and Aviation
    • 100 - 200 Employee
    • Customer Service Supervisor
      • May 2004 - Dec 2009

      Manage the daily operations to ensure safe on time departures and customer satisfaction. Organize the employees to ensure that irregular operations were handled effectively. Coordinate with internal and external customers to ensure high value service and operation success. Manage the daily operations to ensure safe on time departures and customer satisfaction. Organize the employees to ensure that irregular operations were handled effectively. Coordinate with internal and external customers to ensure high value service and operation success.

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