Experience

State Compensation Insurance Fund

• United States
• Insurance
• 700 & Above Employee

• Worker's Compensation Insurance Technician

  • Oct 2005 - Present

  Provide administrative and claim support for 3-7 higher level claim adjusters. Issue payments, schedule medical appointments, write and send letters, and remind them of upcoming deadlines. Make regularly scheduled phone calls on their behalf to doctors, employers, and claimants to track progress of claim. Process new Worker's Compensation claims after initial reporting. Interview employer, doctor, and claimant to create accurate picture of claim situation. Present data and suggest… Show more Provide administrative and claim support for 3-7 higher level claim adjusters. Issue payments, schedule medical appointments, write and send letters, and remind them of upcoming deadlines. Make regularly scheduled phone calls on their behalf to doctors, employers, and claimants to track progress of claim. Process new Worker's Compensation claims after initial reporting. Interview employer, doctor, and claimant to create accurate picture of claim situation. Present data and suggest liability decision to supervisor for final decision. Write and send letters to inform claimants and employers of their legal rights and responsibilities. Document all contact thoroughly and professionally. Adjust a caseload of 6-30 accepted, nonlitigated claims. Maintain contact with all parties to ensure that appropriate treatment is provided and that unnecessary costs and risks are eliminated. Upon completion of treatment, ensure that the claim is closed promptly to minimize employer cost.

• Program Technician - Scan/Index Department

  • Nov 2004 - Oct 2005

  Processed incoming mail, sorting by document category. Scanned documents, ensuring that all images were usable and dates were accurate. Maintained cleanliness of scanning equipment and cleared paper jams as rapidly as possible. Electronically reviewed scanned documents, deleting blank pages and flagging for re-scanning as needed. Selected document's category and subcategory and assigned to correct claim file if available, or forwarded for possible new claim makeup.



First Call Staffing, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Word Processing Technician (Temp)

  • Oct 2003 - Nov 2004

  State Compensation Insurance Fund Merged, processed, proofread, and mailed an average of 90-130 letters per day. Removed typographical errors created by the merging process, ensuring a professional presentation. Followed up with adjusters as needed to obtain any missing information.



Gallison design

• Administrative Assistant

  • Jan 2001 - Jan 2003

  Processed and tracked all incoming jobs using Excel and QuickBooks Pro. Wrote purchase order requests and estimates. Followed up with clients to ensure purchase orders were received promptly. Invoiced clients for completed jobs and tracked payment, following up as needed. Received, tracked, and coded all incoming bills. Wrote biweekly checks for payment and payroll. Filed all paid bills/invoices. Accurately calculated and paid quarterly sales taxes due. Performed outreach and… Show more Processed and tracked all incoming jobs using Excel and QuickBooks Pro. Wrote purchase order requests and estimates. Followed up with clients to ensure purchase orders were received promptly. Invoiced clients for completed jobs and tracked payment, following up as needed. Received, tracked, and coded all incoming bills. Wrote biweekly checks for payment and payroll. Filed all paid bills/invoices. Accurately calculated and paid quarterly sales taxes due. Performed outreach and follow-up phone calls to potential new clients. Tracked potential clients using ACT! Database. Answered phones, ordered supplies, and performed various office tasks. Show less



Various Borders/Waldenbooks throughout Southern California

• Bookseller/Senior Bookseller/Special Orders Clerk

  • Jan 1993 - Jan 2002

  Provided excellent customer service daily to all customers, working to meet their needs while monitoring inventory to prevent shrinkage. Received multiple commendations for my skill with handling difficult customers. As Special Orders Clerk, processed customer orders for out-of-stock books, filling them through the most efficient means available. Tracked accounts payable and receivable from vendors. Wrote checks to vendors using QuickBooks. Achieved a score of 100% on three consecutive… Show more Provided excellent customer service daily to all customers, working to meet their needs while monitoring inventory to prevent shrinkage. Received multiple commendations for my skill with handling difficult customers. As Special Orders Clerk, processed customer orders for out-of-stock books, filling them through the most efficient means available. Tracked accounts payable and receivable from vendors. Wrote checks to vendors using QuickBooks. Achieved a score of 100% on three consecutive store audits. Conceived, organized, and publicized several events, including a successful science fiction event attended by approximately 50 people and a midnight release party for the fourth Harry Potter book, including the planning of various games, crafts, and a costume contest. As Senior Bookseller, supervised up to 10 employees. Counted and verified drawer and safe funds and prepared daily bank deposit. Assisted in semi-annual inventory reports. Designed and implemented rubber stamp club to increase customer awareness of specialty items. Assisted other booksellers with problem situations. Show less