Customer Service Specialist

• Apr 2022 - Present

Private Tutor

• Nov 2019 - Present

Grade 1 Teacher

• Jul 2020 - Jun 2021

Substitute Teacher

• Nov 2019 - Jul 2020

Long Term Substitute Teacher

• Nov 2019 - Jan 2020

Long-term medical leave position in a first grade classroom.

Substitute Teacher

• Jan 2020 - Jul 2020

Substitute Teacher

• Jan 2019 - Jul 2020

4th Grade Teaching Assistant

• Aug 2017 - Jun 2018

1st Grade Apprentice Teacher

• Aug 2016 - Dec 2017

Designed and taught interdisciplinary units as part of a student teaching program. "Shady Hill's nationally known Teacher Training Course (TTC) is a graduate-level teacher preparation program that provides aspiring teachers with well-guided experiences in pre-K through eighth-grade classrooms. In this one year, site-based program, apprentice teachers discover what teaching is all about through observation, supervised teaching, workshops, seminars, and continuous involvement in the life of the school."

4th Grade Apprentice Teacher

• Jan 2017 - Jun 2017

Designed interdisciplinary units as a part of student teaching experience via Shady Hill School's Teacher Training Center. Designed interdisciplinary units as a part of student teaching experience via Shady Hill School's Teacher Training Center.

Graduate Student

• Jun 2016 - May 2017

Masters in Elementary Education at Lesley University in the Collaborative Internship Program (Shady Hill). Masters in Elementary Education at Lesley University in the Collaborative Internship Program (Shady Hill).

Office Administrator

• Oct 2013 - Jul 2016

Sales and Operations Manager

• Aug 2014 - May 2016

-Oversee all sales and operations functions. -Manage over 100 direct customers. -Develop and manage relationships with key retail accounts to assist them in creating consumer demand at the store level. -Manage smaller customers through both broker and distributor networks. -Maintain business with existing accounts for continued growth. -Participate in strategic sales planning process. -Provide ongoing education to brokers, distributors and retailers regarding Company. -Work with 3rd party warehouse on a daily basis to ensure proper implementation of outbound shipments. -Heavily assist with yearly sales catalog editing and production. -Plan and execute in-store demonstrations.

Sales Development

• Jan 2014 - May 2014

-Successfully pursued new customers through phone, email and samplings. -Managed weekly sampling events to potential customers to further grow business. -Responded to inbound inquiries and help improve sales. -Collaborated with catering manager and customer service coordinator to ensure customer responsiveness and attainment of sales goals. -Participated in staff meetings and contribute to sales and marketing meetings on efforts to advance sales. -Communicated with customers regularly to ensure that their event and dietary needs are met.

Sales, Operations and Sustainability Coordinator

• Dec 2005 - Sep 2013

-Main contact and coordinator for Dancing Deer’s participation as one of the first 25 companies to take part in the Sustainable Business Leadership Program, as well as overseeing the re-certification of the program every two years. -Coordinated/executed over 1,000 in-store demonstrations & grew wholesale opportunities in the marketplace. -Supervised the current B Corp certification process by directing multiple departments. -Managed day-to-day and long-term relationships with over 500+ wholesale clients such as Whole Foods, Roche Brothers, Balducci’s as well as independent and local retailers. -Provided day-to-day broker, distributor and retailer sales and service support. -Fielded and handled incoming customer calls, requests, inquiries, and communicate resolutions to appropriate associates -Coordinated and processed individual and mass-distribution sampling efforts. -Represented the Dancing Deer organization to the public via trade shows, events, etc. -Maintained database of customers and prospects. Convert prospective customers into customers.

Paralegal

• Jun 2005 - Oct 2005

-Assisted with litigation files, deposition summaries, medical record analysis. -Opened and closed files, prepared billing records, calendared litigation events and deadlines. -Assisted with litigation files, deposition summaries, medical record analysis. -Opened and closed files, prepared billing records, calendared litigation events and deadlines.

Head Librarian

• Aug 2002 - Aug 2004

-Responsible for opening and closing the library daily, checking books in and out, maintaining card catalogue, and assessing fines. -Coordinated and assisted with weekly play readings and children's hour as well as collecting dues and late fees. -Responsible for opening and closing the library daily, checking books in and out, maintaining card catalogue, and assessing fines. -Coordinated and assisted with weekly play readings and children's hour as well as collecting dues and late fees.

Intern

• Jul 2004 - Jul 2004

-Worked with the head financial director to organize financial statements. -Developed expertise in the use of Excel. -Worked with the head financial director to organize financial statements. -Developed expertise in the use of Excel.

Intern

• Jun 2003 - Jul 2003

-Updated and assisted with analysis of breast cancer research Institute's databases. -Performed administrative tasks. -Organized fundraisers. -Updated and assisted with analysis of breast cancer research Institute's databases. -Performed administrative tasks. -Organized fundraisers.

Intern

• May 2002 - Jul 2002

Assisted Director of the center with several long-term research projects following children's psychological development, data assessment. Organized and analyzed files of study participants. Assisted Director of the center with several long-term research projects following children's psychological development, data assessment. Organized and analyzed files of study participants.

Summer Program

• Jun 2000 - Aug 2000

The mission of the Spannocchia Foundation is to encourage global dialogue about sustaining cultural landscapes for future generations through the example of the Tenuta di Spannocchia. The mission of the Spannocchia Foundation is to encourage global dialogue about sustaining cultural landscapes for future generations through the example of the Tenuta di Spannocchia.