Services Delivery Manager

• Feb 2022 - Present

Senior Operations Strategist

• Jun 2020 - Feb 2022

Senior Solutions Architect & Release Manager

• Jan 2019 - Jun 2020

• Manages the Sprint/Release process through which Salesforce changes are deployed to Production; minimizing risk and impact on business operations.• Successfully implemented the integration between Salesforce and Intacct to streamline quote-to-cash processes, automate billing and ensure compliance with new ASC 606 regulations. Developed the implementation strategy that led to successful rollout and adoption of Intacct.

Salesforce Systems Analyst

• Mar 2017 - Feb 2019

• Deployed Conga Contracts and Conga Sign internally to help streamline business processes and drive cross-functional cohesion between the Sales and Legal.• Enhanced CPQ Quote-to-Cash functionality and developed a new company-wide contract negotiation process.

Sales Operations Analyst

• Mar 2016 - Mar 2017

• Rolled out critical business metrics to measure sales/marketing funnel effectiveness, track pipeline performance, and uncover valuable operational insights.• Designed and implemented a new account-based prospecting strategy. Increased new business pipeline by 20%. • Integrated sales enablement tools to streamline processes and improve sales productivity. • Rolled out critical business metrics to measure sales/marketing funnel effectiveness, track pipeline performance, and uncover valuable operational insights.• Designed and implemented a new account-based prospecting strategy. Increased new business pipeline by 20%. • Integrated sales enablement tools to streamline processes and improve sales productivity.

Salesforce Administrator

• Jan 2015 - Mar 2016

• Managed the Salesforce environment for approximately 140 sales users. Primary responsibilities included day-to-day user support, enhancement projects, training and communication, and integrations management. • Initiated large-scale data cleanup, which resulted in various business process improvements, a new training program, and increased change management practices. • Coordinated and maintained high-level understanding of other IT systems and business applications that integrated with Salesforce.

G2B Project Coordinator

• Mar 2014 - Nov 2014

• Project Coordinator for $400M revenue based Order to Cash integration from SAP to JDEdwards. Achieved a successful go-live with no major customer impacting issues. • Developed and facilitated the communication approach for the project and worked closely with both the business functional areas and technical leads to manage cross-functional cohesion of project deliverables. • Supported the preparation and management of the monthly financial reporting process; monitored and maintained records to track and forecast project expenses for a $15M budget.• Effectively managed complex project plan resulting in on-time deliverables and completion of all project phases.

Business Systems Analyst - Global Salesforce.com Effectiveness

• Apr 2013 - Mar 2014

• Primary Incident Manager for Salesforce.com support worldwide. Monitored the incident queue, distributed and resolved tickets to team members to ensure Service Levels (SLAs) were met as per ITIL service model.• Implemented enhancements following change management principles through the Software Development Lifecycle to ensure that requirements, design, testing, training and deployment were properly documented, traced and approved at each tollgate for each major and minor release.• Elicited and documented global business requirements to discover and define global practices. This led to common sales processes and definitions being adopted worldwide which resulted in standard goals and measurements for all sales teams and management to drive sales results.

Administrative Assistant/Project Manager

• Jul 2012 - Apr 2013

• Initiated and executed telecom cost reduction activities, resulting in savings of approximately $3,000.• Provided general support for the IT department; assisted with the global implementation of Salesforce.com.• Classified, recorded, and summarized legal agreements into a centralized document management system.

Shared Services Temp

• Jan 2012 - May 2012

Campus Representative

• May 2010 - Dec 2010