Experience

Reed Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Office Manager

  • Jun 2022 - Present

  In my present job, I ensure smooth workflow by performing regular office operations in efficient manner, encompassing employee hiring/onboarding, filing monthly and quarterly sales/battery/use/tire taxes, planning and setting up team parties, and timecard management. I decrease chargebacks by verifying accuracy of accounting entries prior to postingSome of my proudest achievements in my present job include: Minimized financial variations by posting any final debits or credits, reviewing factory financial statements, and ensuring accuracy of charts. Achieved customer satisfaction by delivering exceptional services. Show less

• Biller | Accounts Payable

  • May 2021 - Jun 2022

  During this tenure, I increased business productivity by completing all accounting related car deal processes in timely manner, including capping car deals, reporting sales to manufacturers and claiming applicable incentives, and verifying cost, down payments, service contracts, and accessories. I led seamless execution of regular operations by overseeing daily bank reconciliation, cash flow statements, and daily deposits. I verified product repayments and cancellations as well as paid checks back to customers or lienholders.My key achievements during this job include: Streamlined financial operations by managing dealer trades, preparing MSO, and processing check or floor plan transfers. Enhanced business efficiency by executing various AP tasks, such as entering and adjusting invoices, paying all bills in timely manner, posting purchase orders, sending/receiving W-9, MO140, and 1099 forms Show less

• Receptionist | Accounts Receivable

  • Aug 2018 - May 2021

  During this job, I optimized workflow by administering multitude of daily tasks; answering incoming phone calls, leading customers/vendors to proper department, reconciling credit card deposits, scanning documents, maintaining all vehicles posting factory open account invoices and credit memos, and supporting with dealer trades and vehicle purchases.My key accomplishments during this tenure include: Drove optimal business performance by creating and updating sales board on regular basis and distributing to sales team, finance team, and managers. Increased business profitability by steering AR tasks, such as mailing monthly statements to vendors, receiving payments from customers and vendors, clearing schedules, reaching out on past due statements, and printing refund checks. Show less



USA800, Inc.

• United States
• Outsourcing/Offshoring
• 200 - 300 Employee

• Operational Account Manager | Dedicated Customer Service Supervisor | Team Lead | CSA

  • Dec 2008 - Mar 2018

  During this time period, I met business objectives and deadlines by measuring KPI's, escalations, and trends. I satisfied client's requirements by monitoring quality and performance of team. I boosted operational performance by conducting necessary data analysis. I organized meetings daily to create effective policies and strategies and augment coordination within multiple sites. I maximized employees' skills and abilities by mentoring customer advocate in collaboration with supervisor. My proudest accomplishments during this job include:  Accomplished consistent promotion from customer service advocate to customer service lead then to dedicated customer service supervisor and then operational account manager for delivering exceptional performance.  Promoted informed decision-making by leading performance discussions with clients and key stakeholders.  Attained set objectives by mentoring peers, leads, and advocates.  Accelerated customer base by delivering effective technical support and troubleshooting for multitude of clients. Show less