Product Services Analyst

• Nov 2022 - Present

Product Services project manager with a focus on release management and Go To Market Strategy for roadmap features.-Project manage GTM for roadmap features-Build internal Product FAQs & expand upon written resource materials-Design, recruit, and oversee feature Pilots-Host Product Review meetings-Provide visibility for servicing teams on customer-impacting release items-Stay on top of product development by attending planning sessions for roadmap initiatives in motion-Support PMO on org-wide initiatives focusing on customer exp/servicing needs-Support servicing impact/comms on CAP/OREs

Senior Implementation Specialist

• Mar 2022 - Nov 2022

Implementation Specialist

• Aug 2019 - Nov 2022

Implementation Specialist

• Aug 2019 - Mar 2020

•Provide efficient and frictionless service to our valued Restaurant Partners while driving long-term success for Resy at scale•Develop a thorough understanding of our products and guide Restaurant Partners through integration•Track integration performance and user feedback, and provide reports to key stakeholders within the Sales, Account Management, Product, and Engineering Teams•Understand requirements for tools and processes in order to increase user efficiency•Gather requirements and help build tools and processes to increase the ease and efficiency with which our Restaurant Partners integrate with us•Provide internal and external support of new features and products launches

Front Of House Manager

• 2018 - Mar 2019

Opening Team/ Front of House Manager, 2018-Present• Collaborate with owners and co-managers onsite to offer insight into layout and functionality of workspace• Hire and develop staff prior to soft opening; including training staff on Resy and Breadcrumb POS• Create and implement new hire onboarding procedures, training programs, vendor order schedules/orderguides• Schedule support staff and oversee all FOH staff• Use Restaurant 365 to enter and track vendor invoices and payments• Place daily orders and track FOH inventory weekly• Carry out opening and closing procedures including managing deposits and change orders• Track and communicate customer feedback to improve and streamline service and menu offerings

Front Of House Manager

• 2009 - 2018

Head Server/Server Trainer/ Front of House Manager, 2009-2018• Provide service to guests in a high volume capacity; often times handling a section of 30-50 seats • Act as closing server and check out coworkers at the end of their shifts• Create and implement training procedures for service staff• Carry out opening and closing duties including managing deposits and change orders• Use Restaurant 365 to enter and track vendor invoices/payments• Place daily orders and track FOH inventory weekly• Create weekly schedule for a team of at minimum 25 servers• Manage all reservations for regular service and act as onsite event manager for special events

Sales Account Manager

• 2015 - 2017

Publishing Associate/Sales Account Manager, 2015- 2017• Communicate and offer timely support to customers and prospective customers via email and telephone• Act as a consultant for customer’s current and future projects by fully understanding all products and services • Use sales and time management expertise to meet or exceed team revenue targets• Utilize productivity and sales performance metrics to track progress of individual and team performance goals • Manage individual work load and productivity within a team environment• Collaborate with Product Management to elevate the voice of the customer during the publishing process• Review and track trends in sales to better support customers and build a wider customer base

Director Of Event Operations

• 2012 - 2015

Events coordinator/Operational Manager, 2012- 2015• Book and coordinate details of all events by working one on one with customers and vendors• Communicate with Chef to create and execute tasting menus and event menus• Host tastings and handle site visits to coordinate details of each event• Schedule, hire and manage staff• Supervise staff and oversee all events• Creative contact for all advertisement/marketing materials and manage social media accounts• Manage customer and vendor accounts by entering/creating invoices and receiving/submitting payments