Experience

BONYAN for Investment and Development

• Egypt
• Real Estate
• 1 - 100 Employee

• System Administrator

  • Nov 2018 - Present

  - Manage Active Directory, user accounts, passwords, mailboxes, databases, file level permissions, Group Policy and Organizational Units. - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes by reviewing system and application logs, and verifying completion of scheduled jobs such as backups. - Install and configure servers (Windows Server 2012/2016, Active Directory, DHCP, DNS, File Server, WSUS). - Support a wide variety of Microsoft systems - desktops and servers, using remote management software. - Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. - Manage and configuration IPTV system with troubleshooting and monitoring, analyzing, troubleshooting, and implementing corrective actions of video delivery systems - MS 365 Administration (Azure AD, Identity & Permissions, Alerts, Maintenance, Licensing, OneDrive, mailboxes. Groups). - Installation, configuration & troubleshooting of VMWare vSphere (ESX/ESXI & vCenter) cluster. Virtual machine, datastore & virtual network provisioning - level 3 support experience or equivalent. Planning or design & implementation of various systems supported - Experience with Veeam, Backup Exec installation, configuration, and administration. administrator on parking system and access control system. - “First responder” support for all Provisioning requests (provisioning, de- provisioning, access control and reviews. - Maintain accurate database of all parking and access cards for tracking and reporting - Manage activation/deactivation of cards and determine appropriate access levels for each card - change and terminate user accounts in multiple platforms through to completion. Maintains status of, and updates information regarding. Show less



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• IT Specialist

  • Mar 2018 - Nov 2018

  - Diagnose and resolve technical hardware and software issues. - Research questions using available information resources. - Active Directory knowledge. Creating user accounts, reset passwords, create groups, policies, etc. Managing users and Computers using Group Policy. - Troubleshooting PCs and Laptops, install & maintain Printers, General hardware troubleshooting - 1st and 2nd line support - troubleshooting of IT related problems - Software to hardware, such as Laptops, PCs and Printers, Cisco Phones. - Responsible for creating an extension number for CISCO phone and give it access local or international and also give it access inbound or outbound and Troubleshoot(CTI, Configure) and call manager. - Escalate unresolved calls to the infrastructure support team. - Resolve technical problems with Local Area Networks (LAN) - Respond to email messages for customers seeking help. Show less



Ard el kheir

• IT Specialist

  • Nov 2015 - Aug 2016

  - Handling customer's inquiries. - Provide outstanding phone, email, web chat-based technical and account services support to our customers. - Processing customer correspondence, Handle escalated calls or escalated customer issues. - Achieve Key Performance Indicator targets to meet business goals and objectives. - Handling customer's inquiries. - Provide outstanding phone, email, web chat-based technical and account services support to our customers. - Processing customer correspondence, Handle escalated calls or escalated customer issues. - Achieve Key Performance Indicator targets to meet business goals and objectives.



Xceed

• United States
• Packaging and Containers Manufacturing

• TECHNICAL SUPPORT,

  • Jun 2015 - Oct 2015

  - Handling customer's inquiries. - Provide outstanding phone, email, web chat-based technical and account services support to our customers. - Processing customer correspondence, Handle escalated calls or escalated customer issues. - Achieve Key Performance Indicator targets to meet business goals and objectives. - Handling customer's inquiries. - Provide outstanding phone, email, web chat-based technical and account services support to our customers. - Processing customer correspondence, Handle escalated calls or escalated customer issues. - Achieve Key Performance Indicator targets to meet business goals and objectives.