Magdy Hassan

Microsoft Support Engineer at EBLA Computer Consultancy at EBLA Computer Consultancy
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Contact Information
us****@****om
(386) 825-5501
Location
Doha, Qatar, QA
Languages
  • English Professional working proficiency
  • Arabic Full professional proficiency
Skills

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Credentials

  • Introduction to Cybersecurity
    Cisco
    Nov, 2021
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Mar, 2013
    - Nov, 2024

Experience

  • EBLA Computer Consultancy
    • Kuwait
    • Software Development
    • 200 - 300 Employee
    • Microsoft Support Engineer at EBLA Computer Consultancy
      • Jan 2015 - Present

      Responsibilities: • Providing high-quality technical for first line level of Microsoft support. • Delivering effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. • Taking ownership of technical issues, and working with our development group to resolve more advanced issues when necessary. • Resolving escalated customer complaints. • Documenting troubleshooting and problem resolution steps. • Manage installations for Microsoft upgrades, Security and configurations of hardware and software. • Software installation and maintenance. • Customer service and remote support. • Acts as a resource for colleagues with less experience • Work in the shifts (if needed). Skills: • Manage, Monitor and support Microsoft 365, Teams. • Manage, Monitor and support Microsoft Azure. • Planning, Design, Implement, Troubleshoot and Support Microsoft Exchange Server. • Planning, Design, Implement, Troubleshoot and Support Microsoft Windows Server Cluster. • Planning, Design, Implement, Troubleshoot and Support SQL servers. • Microsoft System Center Support. • Planning, Design, Implement, Troubleshoot and Support Hyper –V Cluster. • Deployment Management VMware. • Deploy and Troubleshoot Windows and Office Desktop for clients. • Deploy and Troubleshoot Desktop and Mobile iOS and Android for clients. • Management Third Party Applications. • Management SharePoint Application. Show less

  • Adonia Consultancy
    • IT Services and IT Consulting
    • IT- System Engineer
      • Jun 2012 - Dec 2014

      Responsibilities : • Deploy and Troubleshoot Servers & Windows Desktop for clients. • Management and Support. • Configuration and troubleshoot Router, Access point, Printers, Fax….etc. • Deploy VMs Windows Servers. • Manage Forefront security TMG. Responsibilities : • Deploy and Troubleshoot Servers & Windows Desktop for clients. • Management and Support. • Configuration and troubleshoot Router, Access point, Printers, Fax….etc. • Deploy VMs Windows Servers. • Manage Forefront security TMG.

  • Global Contact Center
    • Cairo, Egypt
    • Technical Support Engineer
      • Jan 2011 - Jun 2012

      • Support Desktops end users and Troubleshoot servers. • Support LAN Networks. • Support Desktops end users and Troubleshoot servers. • Support LAN Networks.

Education

  • Al-Azhar University
    Bachelor's degree, Systems Engineering
    2011 - 2016

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