Experience

Al Orouba Egypt

• Egypt
• Real Estate
• 1 - 100 Employee

• قائد فريق المبيعات

  • Apr 2022 - Present

  Team Laedr Team Laedr



The Address Investments

• Egypt
• Leasing Real Estate
• 700 & Above Employee

• Property Consultant

  • Apr 2020 - Oct 2022

  • The skill of negotiation and persuasion is one of the skills that must be available to me strongly •Credibility and the ability to gain the trust of the client, and the ability to provide him with advice and suggestions stemming from a true understanding of the course of the market •The ability to balance meeting customer needs with achieving sales targets. •The ability to balance meeting customer needs with achieving sales targets. • The skill of negotiation and persuasion is one of the skills that must be available to me strongly •Credibility and the ability to gain the trust of the client, and the ability to provide him with advice and suggestions stemming from a true understanding of the course of the market •The ability to balance meeting customer needs with achieving sales targets. •The ability to balance meeting customer needs with achieving sales targets.



Gulf Investments Group

• Qatar
• Investment Management
• 1 - 100 Employee

• Customer Services

  • Feb 2018 - Feb 2020

  Maintaining a positive, empathetic and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Acknowledging and resolving customer complaints.  Knowing our products inside and out so that you can answer questions.  Processing orders, forms, applications, and requests.  Keeping records of customer interactions, transactions, comments and complaints.  Communicating and coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process.  Managing a team of junior customer service representatives.  Ensure customer satisfaction and provide professional customer support. Show less



KUWAIT PROJECT MANAGEMENT (KPM)

• Sales Executive & Marketing

  • Apr 2016 - Feb 2018

  Work as a part of the site selection team to identify and manage owned and Leased properties • Perform contract analysis of standard and non-standard real estate contracts • Provide feedback of analysis to internal team and other department heads • Ensure proper documentation is posted in contract database • Update existing location searches in database • Prepare weekly and monthly analysis and updates on real estate searches • Engage various internal teams to understand customer requirements • Communicate and follow up effectively with outside brokerage team as well as sales team • Establish and maintain effective and cooperative working relationships with other team members, internal and external customers • Reconcile and track real estate transaction register • Provide exceptional customer service to internal and external customers • Proactively work with brokers on market intelligence • Become knowledgeable of existing product services and stay abreast with new services • Process Leases, work with legal department to obtain maximum efficiency • Participate in team planning meetings and actively engage in department projects and initiatives • Observe and adhere to company policies and procedures • Perform other assigned tasks and ad-hoc duties as assigned by Manager or Supervisor to support the Real Estate department Show less



New Cars & Used Cars Showroom

• Sales Executive

  • Jul 2014 - Jul 2016

  Achieve and maintain the company prescribed standard sales policies and procedures. ▪ Achieve or exceed the allocated monthly sales targets. ▪ Achieve or exceed Continual Service Improvement (CSI) objectives, thereby ensuring maximum customer satisfaction and repeat sales. ▪ Ensure that Company procedures are adhered in terms of handling cash and credit customers. ▪ Constantly improve selling techniques & customer handling skills. ▪ Ensure 100% FT entry (web, telephone enquiries and wake-in) with proper follow up. ▪ Ensure 100% zero overdue before close business hours. ▪ Ensure 100% test-drive offered to all cars customer with proper documentations. ▪ Comply with company guidelines and Standard Operating Procedures (SOPs) and report all incidents to the showroom manger. ▪ Ensure 100% necessary documents have been submitted to the relevant department. ▪ Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction. Show less