Magdalene Kyei Baffour
Community Service Specialist at Rexdale Women's Centre- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Degree
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Experience
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Rexdale Women's Centre
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Community Service Specialist
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Sep 2021 - Present
Assist client with resume update and rebuild Prepare client for interview by empowering them with interview skills Assist clients with job search. Assist the organization with end of months report Assist with the mechanism to look for new clients Prepare workshops topic that best suit client's need Assist client with resume update and rebuild Prepare client for interview by empowering them with interview skills Assist clients with job search. Assist the organization with end of months report Assist with the mechanism to look for new clients Prepare workshops topic that best suit client's need
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Equitable Bank
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Banking
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1 - 100 Employee
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Customer Relationship Management Specialist Equitable Bank, Toronto
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Jun 2019 - Jun 2020
• Gaining and maintain existing and new client relationship • Promoting current equitable bank product and services • Resolve client problems timely and efficiently • Proactively engaging and providing product and services to meet client needs • Offering exceptional product and services to all customers • Cross sell through identifying opportunities through solving problems • Gaining and maintain existing and new client relationship • Promoting current equitable bank product and services • Resolve client problems timely and efficiently • Proactively engaging and providing product and services to meet client needs • Offering exceptional product and services to all customers • Cross sell through identifying opportunities through solving problems
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NCRI Inc.
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Canada
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Financial Analyst
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Jan 2018 - May 2019
Provide excellent customer care to client, Receive inbound and outbound calls, communicate respectfully with all parties Called customers with arrears to collect payment. Provide customer options and negotiate diplomatically, explored options and arranged payment for past due accounts. Update customer accounts and verified consumer information. Received repayments on behave of the company. Maximized revenue and achieved set goals and objectives. Provide excellent customer care to client, Receive inbound and outbound calls, communicate respectfully with all parties Called customers with arrears to collect payment. Provide customer options and negotiate diplomatically, explored options and arranged payment for past due accounts. Update customer accounts and verified consumer information. Received repayments on behave of the company. Maximized revenue and achieved set goals and objectives.
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Easy Home
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Sales Consultant
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Oct 2016 - Nov 2017
Professionally handled both inbound and outbound calls to book appointment s. Communicated with customer in a timely manner,ensuring up to date information are delivered. Process and offered loans to qualified clients. Update customer accounts and maintain confidentiality. Submit weekly and monthly reports. Sales bank products to qualified customers. Assist client with credit rebuilding. Advise client on a better investment that meets client financial objectives. Professionally handled both inbound and outbound calls to book appointment s. Communicated with customer in a timely manner,ensuring up to date information are delivered. Process and offered loans to qualified clients. Update customer accounts and maintain confidentiality. Submit weekly and monthly reports. Sales bank products to qualified customers. Assist client with credit rebuilding. Advise client on a better investment that meets client financial objectives.
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Nordia Inc.
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Canada
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Consumer Services
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700 & Above Employee
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Call Center Representative
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Apr 2015 - Nov 2016
Receive inbound and outbound calls as well as handled inbounds calls on a daily basis. Response to inquires concerns from existing and potential customers. Used mutiple web-based applications for investigation and verification . Achieved monthly quotas of qualified appointments. Communicated appropriate courses of action to clients in a professional manner. Build customer confidence in the service offered by the company. Worked as a team to obtain group and individual goals.
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Education
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2016 - 2018
Vancouver Island University
Master of Business Administration, Business, Management, Marketing, and Related Support Services -
2016 - 2018
University of Hertfordshire
Master of Science, International Business -
2004 - 2008
University of Ghana
Bachelor, Business Administration -
2021 - 2022
George Brown College
Diploma of Education, Community Services Worker
Community
