Menedżer B2B

• Feb 2023 - Present

Certified Centre Of Applied Pet Ethology (COAPE) Behaviorist

• Dec 2020 - Present

Member of the COAPE Behaviorist and Coaching Association. My practice as a behaviorist in Strefa Psa includes activities in the field of: - individual consultation and behavioral therapy of dogs, - individual training and socialization of puppies, - evaluation and selection of a dog in the shelter, - lectures, workshops on working with a dog, communication and behavior, - advice on education, care and training, - testing products for dogs. Member of the COAPE Behaviorist and Coaching Association. My practice as a behaviorist in Strefa Psa includes activities in the field of: - individual consultation and behavioral therapy of dogs, - individual training and socialization of puppies, - evaluation and selection of a dog in the shelter, - lectures, workshops on working with a dog, communication and behavior, - advice on education, care and training, - testing products for dogs.

Dogoterapeuta, Inspektor

• Sep 2021 - Mar 2023

Zajęcia z dogoterapii dla seniorów mające na celu ich aktywizację Zajęcia z dogoterapii dla seniorów mające na celu ich aktywizację

Dyrektor operacyjny

• Aug 2021 - Feb 2023

Director of the Customer Relations Center

• Jan 2021 - Jul 2021

Managing the Team responsible for customer relations and Customer Experience Training for Distributors in the field of telemedicine services provided by the Company. Cooperation with local government units and participation in business negotiations. Recruitment of employees. Initiating and supervising the implementation of IT solutions.

Dyrektor operacyjny

• Apr 2019 - Jan 2021

Customer Service Manager

• May 2018 - Mar 2019

Supervision over the strategy and process of customer service including complaints.Development and implementation of internal procedures of the Company.Training for Distributors in the field of telemedicine services provided by the Company.Business continuity management of the Company.Introducing and conducting training in the field of new telemedical solutions of the Company.Ensuring high quality customer service and devices manufactured by the Company/

Complaints and Electronic Communication Manager

• Aug 2015 - May 2018

Managing staff to maintain quality customer service by addressing complaints, electronic communication and social media – Live chat, Fanpage, implementation of Mobile Virtual Network Operator (MVNO) including Mobile number portability (MNP) processes; preparing operational budget; collaborating with Human Resources recruiting, interviewing, hiring people; planning and assigning daily staff workflow, setting departmental goals, motivating/incentivising staff realisation including quality Key Performance Indicator (KPI); ensuring compliance with organizational goals, policies, and procedures. Show less

Interim Manager

• Aug 2013 - Jul 2015

Managing back-office processes such as outsoursing customer financial services for PKO BP – finding new customers and services in financial products and identifying innovative ways to improve business processes. Managing back-office processes such as outsoursing customer financial services for PKO BP – finding new customers and services in financial products and identifying innovative ways to improve business processes.

Director of Operations

• Apr 2012 - Jul 2013

Ensuring quality and productivity of the Office and evaluating/motivating staff to achieve stated goals; monitoring and maintaining highly effective customer service; ensuring proper handling of mass correspondence, phone calls, and direct customer contacts including resolving customer complaints. Additional responsibility for the mass printing budget and to ensure proper handling and archiving of incoming documents. Ensuring quality and productivity of the Office and evaluating/motivating staff to achieve stated goals; monitoring and maintaining highly effective customer service; ensuring proper handling of mass correspondence, phone calls, and direct customer contacts including resolving customer complaints. Additional responsibility for the mass printing budget and to ensure proper handling and archiving of incoming documents.

Director of Operations

• Dec 2009 - Mar 2012

Ensuring quality and productivity of the Office and evaluating/motivating staff to achieve stated goals; monitoring and maintaining highly effective customer service; ensuring proper handling of mass correspondence, phone calls, and direct customer contacts including resolving customer complaints. Additional responsibility for the mass printing budget and to ensure proper handling and archiving of incoming documents. Ensuring quality and productivity of the Office and evaluating/motivating staff to achieve stated goals; monitoring and maintaining highly effective customer service; ensuring proper handling of mass correspondence, phone calls, and direct customer contacts including resolving customer complaints. Additional responsibility for the mass printing budget and to ensure proper handling and archiving of incoming documents.

Manager of Contact Center and Correspondence Team

• Jun 2001 - Nov 2009

Specialist Financial Brokerage Department. Supervision of ensuring high standards in customer service. Ensuring the proper functioning of the subordinate unit. Specialist Financial Brokerage Department. Supervision of ensuring high standards in customer service. Ensuring the proper functioning of the subordinate unit.

Regional representative

• Jun 2000 - Dec 2000

Acquiring new clients in the field of leasing. Acquiring new clients in the field of leasing.

Manager

• Sep 1997 - Apr 2000

Service of lease agreements in the scope of debt collection in close cooperation with external companies. Formal and substantive verification of leasing applications. Service of lease agreements in the scope of debt collection in close cooperation with external companies. Formal and substantive verification of leasing applications.

Referent

• Dec 1995 - Apr 1996

Formal and substantive verification of leasing applications and contracts for installment sale. Formal and substantive verification of leasing applications and contracts for installment sale.