HR & OPERATIONS MANAGER

• Dec 2022 - Present

HR Manager

• Apr 2021 - Nov 2022

Creating and implementing the business strategy for human resources management by: - supporting management in activities related to development, internal communication and team management, - cooperating with the Management Board in optimising the structure together with adequate modelling of the scope of tasks for particular positions and particular roles in teams - supporting actions aimed at creating a positive image of the employer - co-creating information policy and internal communication guidelines - managing a subordinate team of employees - drafting training and development policy and talent management policy in the organisation - defining training needs and their organisation - supervising the correct application of labour law and social insurance regulations, supervising the creation of documents necessary to conduct human resources and payroll policy and supervising their application in accordance with accepted standards - coordination of recruitment and implementation processes - implementing modern HR tools (employee evaluation, training, remuneration systems) and being responsible for planning and supervising recruitment and training processes - co-creation and supervision of processes related to remuneration and bonuses - cooperation with external entities (recruitment agencies, training companies, consultants and auditors) Show less

HR /Branch Manager

• Apr 2016 - Feb 2021

Managing a branch of the company by: - responsibility for brand development and strategy - ensuring a high standard of service - co-creation of marketing and PR strategies - organising training, workshops and conferences - building a network of contacts, selling services and supervising projects - managing a team of employees, co-creating personnel policy - responsibility for the company's image in social media - supporting clients in creating good recruitment practices, employer branding - participation in projects connecting education with the labour market - conducting recruitment projects (direct search, executive search). Show less

Regional Business Trainer

• Nov 2013 - Mar 2016

Regional trainer responsible for: - "trainings on the job" - group trainings and coaching sessions - analysis of training needs - supporting the adaptation process of new employees - development of training materials, tools and knowledge tests - organisation and coordination of training activities in a subordinate area - participation in project groups related to the development and implementation of solutions in the area of customer service standards - research of training effectiveness, creation of reports. Show less

Business Trainer

• Jun 2013 - Nov 2013

Conducting business trainings in the field of: - professional customer service - assertiveness training - self-presentation and public speaking - methods of exerting influence - stress management - time management - sales techniques. Conducting business trainings in the field of: - professional customer service - assertiveness training - self-presentation and public speaking - methods of exerting influence - stress management - time management - sales techniques.

Corporate sales and marketing specialist

• Jul 2012 - Nov 2013

Corporate Sales and Marketing Specialist responsible for: - active acquisition of customers in the corporate segment - taking care of corporate customers - consulting - negotiations - sales - preparation of contracts and coordination of their execution - monitoring and analysing market data on the corporate segment - verification of competitors' activities - preparation of sales reports - marketing activities. Corporate Sales and Marketing Specialist responsible for: - active acquisition of customers in the corporate segment - taking care of corporate customers - consulting - negotiations - sales - preparation of contracts and coordination of their execution - monitoring and analysing market data on the corporate segment - verification of competitors' activities - preparation of sales reports - marketing activities.

Business Trainer

• Dec 2010 - Apr 2012

Conducting trainings in the field of: - professional customer service - sales techniques - body language - business savoir vivre - interpersonal communication and communication in an organisation - self-presentation and public speaking - methods of exerting influence. Conducting trainings in the field of: - professional customer service - sales techniques - body language - business savoir vivre - interpersonal communication and communication in an organisation - self-presentation and public speaking - methods of exerting influence.

Customer Consultant

• Jun 2010 - Jun 2011

Individual customer advisor dealing with: - direct sales - contact with suppliers - taking care of a positive image of the company - exposing goods and arranging the interior. Individual customer advisor dealing with: - direct sales - contact with suppliers - taking care of a positive image of the company - exposing goods and arranging the interior.

Marketing Specialist

• Feb 2009 - Mar 2010

Marketing and customer service specialist responsible for: - customer acquisition - conducting promotional campaigns and trade fair exhibitions. Marketing and customer service specialist responsible for: - customer acquisition - conducting promotional campaigns and trade fair exhibitions.