Experience

eStoreMedia - digital brand intelligence

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Junior Client Partner

  • Jul 2021 - Present



LeasePlan

• Netherlands
• Financial Services
• 700 & Above Employee

• Customer Service

  • Sep 2018 - Jul 2021

  Customer Service & Quality coordinatorProviding professional support to Users/Drivers (also English speaking).Providing information on current Drivers' queries (handling 7 telephonelines).Administrating customer portal.Registering tickets on behalf of Drivers:- Handling requests for administrative processes.- Registering car damage.- SME client operational support (1-4); providing information oncustomer contracts, scope of service packages, payments,invoicing, portal support.- Registering AdHock tasks and directing them to responsibledepartments.Coordinating of the process of handling total damages.Knowledge of programs such as: Metastorm, NOLS, APC, Salesforce,Outlook, Microsoft Office.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Front Desk Receptionist

  • Jan 2018 - Sep 2018

  Telephone exchange service. Handling over contracts and documents for the management board.Hotel, flight, taxi and PKP travel reservations for employees. Carrying out orders for food and office supplies. Keeping lists and updating employee databases. Service for guests and conference rooms. Knowledge of programs such as: NOLS, Outlook, Excel, Power Point, Word, Metastorm. The executive calendar management. Supervising the cleaning company and all repairs in the office.



Clipper Logistics plc

• United States
• Warehousing and Storage
• 700 & Above Employee

• On Site Coordinator

  • Jan 2017 - Sep 2017

  Responsible for employees on the site.Undertake all admin work, paperwork, staff list, payroll, attendance list,flash report, snap shot, fire register.Being able to work on my own and under pressure, schedule my dayaccording to the priority. Do walk around with new group of employees, explaining how thewarehouse operate. Deal with employee concerns, e.g. missing payslip, holiday pay, wagequery. Sanction holidays of Transline employees. Maintaining a high level of standard with Health & Safety.Exchanging information with all departments on the warehouse ensuring allimportant messages is passed on.Update internal system (Master Tracker) with data of each employee.



DKL-MARKETING LIMITED

• United Kingdom
• Wholesale

• Administrator (Warehouse)

  • Jul 2015 - Jul 2017

  Responsible for invoicing, order selection, checking.Allocating jobs and priorities throughout the day.Maintaining a high level of standard with Health & Safety.I am able to coach/support colleagues in order to do what they should bedoing to get the job done.Attend training and cheer when needed ensuring all important messages ispassed on.Undertake all admin work, ie paperwork, orders, transportation, deliverymanagement, contacting clients, and finally help temporary colleagues withtranslation when necessary.I hold great customer service skills, be it face to face or via phone and veryattention to detail.