Experience

Aviation Online

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Operations Manager

  • Aug 2020 - Present

  Leading, managing and developing the Aviation Online Ltd business by initiating and fulfilling GSA agreements with partner airlines. Aviation Online is the leading airline GSA company in Malta with an excellent track record proudly representing the world's major airlines and national carriers.

• Senior Sales and Business Development Executive

  • Jun 2016 - Jul 2020

  Main contact person for Fiji Aiways in Europe. Analysing the status of travel from the UK and Europe region, identify top sellers in the different markets and develop tailor-made sales and marketing plans and activities. Nurturing relationships whilst motivating the travel trade and media to expose and sell Aviation Online's brands on their products and platforms; whilst reinforcing ongoing business.



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• Project Executive Air Malta

  • Mar 2020 - Sep 2020

  Managing the long-term strategy for Air Malta's call centre. Air Malta is the flag carrier airline of Malta, with its headquarters in Luqa and its hub at Malta International Airport. It operates services to destinations in Europe, the Middle East and North Africa. Managing the long-term strategy for Air Malta's call centre. Air Malta is the flag carrier airline of Malta, with its headquarters in Luqa and its hub at Malta International Airport. It operates services to destinations in Europe, the Middle East and North Africa.



Melita Ltd.

• Malta
• Telecommunications
• 200 - 300 Employee

• Contact Centre Trainer and Coach

  • Mar 2015 - Mar 2016

  Helping customer care agents deliver the best customer service throughconstant coaching, training sessions and motivating them to develop their skills/knowledge. Assist agents to create their own plan of action to set goals andexpectations, define responsibilities and manage their performance.

• Senior Customer Support

  • Jun 2005 - Feb 2015

  Answering customers’ queries and issues about the company’s products,procedures and services telephonically, by email, letter or via the social media inan efficient and polite manner. Handle Consumer and Tribunal Claims. Keep up to date withproduct knowledge and assist in the running of the customer care department.



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• Trainer

  • Mar 2006 - May 2006