Experience

code:me

• Poland
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Specialist

  • Sep 2021 - Present



Independiente (freelance)

• IT Services and IT Consulting
• 700 & Above Employee

• Marketing Graphic Designer

  • Jun 2022 - Present

  Rebranding firm, tworzenie prezentacji, broszur i ofert firmowych,. Przygotowanie grafik na social media oraz produktów do druku. Rebranding firm, tworzenie prezentacji, broszur i ofert firmowych,. Przygotowanie grafik na social media oraz produktów do druku.



Quad Europe

• Poland
• Advertising Services
• 100 - 200 Employee

• Imaging service representative

  • Oct 2016 - Aug 2021

  Investigating the whole production process and decision path from all gathered information. Fixing design flaws. Provide high-quality service for internal clients as well as our customers, being a single point of contact for all people involved in the printing process. Scheduling, trafficking, and troubleshooting jobs. Apply business judgment to exceptional situations and escalate as needed to higher-level technical support. Investigating the whole production process and decision path from all gathered information. Fixing design flaws. Provide high-quality service for internal clients as well as our customers, being a single point of contact for all people involved in the printing process. Scheduling, trafficking, and troubleshooting jobs. Apply business judgment to exceptional situations and escalate as needed to higher-level technical support.



ERGO Hestia

• Poland
• Insurance
• 700 & Above Employee

• Claim Adjuster

  • Nov 2014 - Nov 2016

  Making decisions regarding coverage of costs, in relation to a collision. Comprehensive service for the injured: calculating the cost of damaged property, renting replacement vehicles. Handling documentation regarding claims, following the company’s guidelines and state regulations. Determining the real course of events and insurer’s liability, based on documentation and the law. Making decisions regarding coverage of costs, in relation to a collision. Comprehensive service for the injured: calculating the cost of damaged property, renting replacement vehicles. Handling documentation regarding claims, following the company’s guidelines and state regulations. Determining the real course of events and insurer’s liability, based on documentation and the law.



ProContact Sp. z o.o.

• Poland
• Insurance
• 1 - 100 Employee

• Customer Care Junior Specialist/Claims Advisor

  • Jan 2011 - Nov 2014

  Accurate and consistent assessment of new and on-going claims. Managing all incoming calls. Providing a high level of customer service professional. Providing advice on policy terms and conditions. Determining the real course of events and insurer’s liability, based on documentation and the law. Accurate and consistent assessment of new and on-going claims. Managing all incoming calls. Providing a high level of customer service professional. Providing advice on policy terms and conditions. Determining the real course of events and insurer’s liability, based on documentation and the law.



DIGITAL GRAPHICS

• Sopot, woj. pomorskie, Polska

• Internship in the printing plant/advertising agency

  • Jan 2010 - Dec 2010

  Manager’s assistant, communication with clients and contractors. Preparing valuations of projects and detailed offers. Ordering goods, accounting support. Manager’s assistant, communication with clients and contractors. Preparing valuations of projects and detailed offers. Ordering goods, accounting support.



TRANSCOM WORLDWIDE S.P.A.

• Italy
• Telecommunications
• 100 - 200 Employee

• Customer Care Specialist

  • Mar 2005 - Feb 2006

  Handling correspondence, responding to customer complaints. Telephone sales, service of incoming calls. Handling correspondence, responding to customer complaints. Telephone sales, service of incoming calls.