Experience

First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• IT System Engineer II

  • Nov 2016 - Present

  IT Operations - System Engineer II IT Operations - System Engineer II



Keysight Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Enovia PLM Application Support Engineer L3

  • Jan 2014 - Nov 2016

  Long Term Contractor at Client site at Keysight Technologies, Santa Clara, CA, via HCL AmericaDuties &Accomplishments:• Providing Application Production Support 27x5 (US PST shift), meeting SLA at 100% for Enovia PLM• Served as HCL Tech Lead of a team of 8 Engineers for 2 years for Enovia PLM• Currently working as US shift HCL Tech Team Lead and PLM Deep Support Engineer L3 for PLM Enovia Enterprise application at Keysight Technologies Santa Clara, CA• Supporting Mergers and Acquisition process at Keysight Technologies• Fully supporting PLM Bridge Enovia custom report extracting scripts and Enovia Support Scripts in UNIX environment• Providing Application Source Code management (SVN) of the existing and new custom scripts• Writing custom queries for the Enovia users in MQL language against Enovia DB (similar to SQL)• Recommending, justifying, testing, approving, inventing and implementing workarounds, customizations, fixes and automation• Working directly with the customers on requirement gathering and end to end solution implementation• Cross-apps troubleshooting and consulting, Enterprise PLM application software major version upgrades, tech documentation preparation, test procedures and UNIX scripts development/fixes• Working on the PLM projects in collaboration with cross-apps partner teams, such as – PLM Bridge, WEBINR, SAP, Data Quality Team, GTC, Oracle ERP, Fusion team, Supply Chain – Keysight Buyers (NPIC)• Providing system monitoring, DB Monitoring (in OEM), License Server support• ECMS Implementation Owner and Release Coordinator for Enovia PLM• Developed and implemented a process and scripts for mass load of 30K pdf files in Enovia• Worked in Sapphier project (Agilent to Keysight rebranding) involving architectural changes, server rename (Lift and Shift), data and user separation• Coaching and providing training to team members and end users Show less

• Enovia PLM Application Support Engineer and Shift Tech Lead

  • Jan 2014 - Oct 2016

  Duties &Accomplishments:• Providing Application Production Support 27x5 (US PST shift), meeting SLA at 100% for Enovia PLM• Served as HCL Tech Lead of a team of 8 Engineers for 2 years for Enovia PLM• Currently working as US shift HCL Tech Team Lead and PLM Deep Support Engineer L3 for PLM Enovia Enterprise application at Keysight Technologies Santa Clara, CA• Supporting Mergers and Acquisition process at Keysight Technologies• Fully supporting PLM Bridge Enovia custom report extracting scripts and Enovia Support Scripts in UNIX environment• Providing Application Source Code management (SVN) of the existing and new custom scripts• Writing custom queries for the Enovia users in MQL language against Enovia DB (similar to SQL)• Recommending, justifying, testing, approving, inventing and implementing workarounds, customizations, fixes and automation• Working directly with the customers on requirement gathering and end to end solution implementation• Cross-apps troubleshooting and consulting, Enterprise PLM application software major version upgrades, tech documentation preparation, test procedures and UNIX scripts development/fixes• Working on the PLM projects in collaboration with cross-apps partner teams, such as – PLM Bridge, WEBINR, SAP, Data Quality Team, GTC, Oracle ERP, Fusion team, Supply Chain – Keysight Buyers (NPIC)• Providing system monitoring, DB Monitoring (in OEM), License Server support• ECMS Implementation Owner and Release Coordinator for Enovia PLM• Developed and implemented a process and scripts for mass load of 30K pdf files in Enovia• Worked in Sapphier project (Agilent to Keysight rebranding) involving architectural changes, server rename (Lift and Shift), data and user separation• Coaching and providing training to team members and end users Show less



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• Matrixone PLM Support Engineer L2

  • Oct 2009 - Jan 2016

  Contractor at Client: Agilent Technologies, Santa Clara, CA, from 10/1/2009 to 1/1/2016 via HCL AmericaDuties &Accomplishments:• Provided Application Production Support 27x5 (US PST shift), meeting SLA at 100% for Enovia PLM• Served as HCL Tech Lead of a team of 8 Engineers for 2 years for Enovia PLM• US shift HCL Tech Team Lead and PLM Deep Support Engineer L3 for PLM Enovia Enterprise application at Agilent Technologies Santa Clara, CA• Supported Mergers and Acquisition process at Agilent Technologies for PLM• Fully supported PLM Bridge Enovia custom report extracting scripts and Enovia Support Scripts in UNIX environment• Provided Application Source Code management (SVN) of the existing and new custom scripts• Generated custom queries for the Enovia users in MQL language against Enovia DB (similar to SQL)• Recommending, justifying, testing, approving, inventing and implementing workarounds, customizations, fixes and automation• Worked directly with the customers on requirement gathering and end to end solution implementation• Cross-apps troubleshooting and consulting, Enterprise PLM application software major version upgrades, tech documentation preparation, test procedures and UNIX scripts development/fixes• Worked on the PLM projects in collaboration with cross-apps partner teams, such as – PLM Bridge, WEBINR, SAP, Data Quality Team, GTC, Oracle ERP, Fusion team, Supply Chain – Keysight Buyers (NPIC)• Provided system monitoring, DB Monitoring (in OEM), License Server support• ECMS Implementation Owner and Release Coordinator for Enovia PLM• Developed and implemented a process and scripts for mass load of 30K pdf files in Enovia• Worked in Sapphier project (Agilent to Keysight rebranding) involving architectural changes, server rename (Lift and Shift), data and user separation• Coaching and providing training to team members and end users Show less

• PLM Application Support Engineer Level 2

  • Sep 2005 - Oct 2009

  Job Description:Full time permanent position of Lead Consultant within Satyam Computer Services-USworking at Agilent Technologies on-site office at Santa Clara, CA location as MatrixOne PLM Production Support EngineerDuties &Accomplishments:• Provided Production Support to Agilent PLM Internal users and External Suppliers• Participated in various PLM/CAD Integration related projects, like Oasis BOM migration project, Power Cords BOM mass creation, AML Re-Mastering, Pre-Mariah project data cleanup for successful implementation of MCC (Material Compliance Central) project, MCAD changes implementation for the Mariah project and MatriOne 10.7 release, PHASE1 Nationality data cleanup, UOM on Manufacturer Equivalent parts population for successful MDR promotion• Worked on PLM projects in productive collaboration with other partner teams at Agilent Technologies, such as: Data Quality Team, GTC, Oracle ERP, TIBCO, PLM Bridge, etc.• Managed new and existing user accounts• Provided ITAR System security and ITAR user and data support• Conducted system maintenance and system performance monitoring• Investigated and analyzed the most complicated issues and performed root-cause analysis. Then provided workarounds (where applicable)• Recommended/justified/tested/approved/applied/implemented workarounds, customizations and bug fixes• Coached and cross-trained team members and end users• Developed and maintained process (BP095) and training documentation (training viewlets, job aids, etc.) Show less



Applied Materials

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Application Specialist TCE PLM

  • Mar 2005 - Aug 2005

  UGS Contractor at client Applied Materials, US via NEELINFO Inc, USJob Description:Full time position of Application Specialist Teamcenter Engineering – within UGS, San Jose CAworking at Applied Materials on-site office in Santa Clara, CADuties &Accomplishments:• Participated in the requirement gathering, development, design and testing phases of the major projects - Tceng PLM Phase1A implementation – GPSI (Global Part Search and Issuance) replacement and ECR/ECO process• Participated/assisted UGS and Applied Materials management in preparation of scope and SOW documentation, Functional Design, Technical Design, Test scripts and other important documentation, including presentations of solutions to the customer and obtaining user acceptance Show less

• Tech Support Engineer

  • Feb 2004 - Feb 2005

  Contractor at Client: Applied Materials, US via ADDECO USJob Description:Full time Contractor’s position of Tech Support Engineer at Applied Materials Bower’s office location Santa Clara, CADuties &Accomplishments:• Participated in data migration projects. Development of variety of processes for UGNX2 CAD system custom automation• Assisted Data Migration Project Manager in preparation of gap analysis, migration strategies, project time and resource estimation and creation of global architecture plan and data flows for Applied Materials CAD Library project• Worked with AMAT vendor to meet engineering customer needs on 3D CAD data translation from Inventor, SolidWorks, Solid Designer and Pro/E to UGNX2• TCE Phase 1 implementation project end-to-end - from the gap analysis phase to the end of TCE Phase 1 implementation (CAD Library/TCE Taxonomy/Pilot migration)• Developed variety of engineering documentation Show less

• Intern Co-op

  • Dec 2001 - Feb 2004

  Job Description:Intern Co-op, Applied Materials, Santa Clara, CADuties &Accomplishments:• Managed/coordinated/audited the work of two offshore companies for GPSI (Global Part Search and Issuance) data enrichment• Designed and optimized thousands of 3D CAD Library models• Migrated data from the old PDM System - HP Work Manager to the new one - eMatrix