Experience

RoomIt by CWT

• United States
• Travel Arrangements
• 1 - 100 Employee

• Client Experience Specialist

  • Oct 2021 - Present



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Business Travel Counselor

  • Aug 2019 - Apr 2021

  * working remotely from home office* GDS in use : Amadeus* providing world class services to United Nations Organization (UNOG) via email and over the phone* responsible for air tickets - new bookings, modifications and cancellations* providing detailed information regarding to quotations * resolved all issues professionally and in a timely manner* daily basis cooperation with all global airlines

• CIS RoomIt Integration Specialist

  • Jun 2020 - Feb 2021

  * working remotely * GDS in use: Amadeus and Sabre* responsible for migration of new and existing clients configuration on daily basis* working with RoomIt by CWT product in SAP Concur and Cytric environment* technical support with problem solving - taking care of all issues professionally and in a timely manner

• Business Travel Counselor

  • May 2018 - Aug 2019

  * world class travel services for corporate clients via email and over the phone* worked intensively with Amadeus and Sabre GDS* cooperated with all the global airlines, hotels and car providers on daily basis - new bookings, changes and cancellations.* daily cooperation with invoice department



Rainbow Tours S.A

• Travel Arrangements
• 1 - 100 Employee

• Travel Specialist

  • Jul 2016 - Apr 2018

  * GDS in use : Amadeus * professional assistance in organising business trips of corporate customers * responsible for air tickets, group reservations, car hire, travel insurance on daily basis * providing detailed information regarding to invoices issuance and corrections; responsible for invoicing * handling amendments * building positive customer relationships * GDS in use : Amadeus * professional assistance in organising business trips of corporate customers * responsible for air tickets, group reservations, car hire, travel insurance on daily basis * providing detailed information regarding to invoices issuance and corrections; responsible for invoicing * handling amendments * building positive customer relationships



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Business Travel Counselor

  • Jun 2006 - Jun 2016

  * world class travel services for corporate clients via email and over the phone * worked intensively with Amadeus and Sabre GDS * cooperated with all the global airlines, hotels and car providers on daily basis - new bookings, changes and cancellations. * daily cooperation with invoice department * world class travel services for corporate clients via email and over the phone * worked intensively with Amadeus and Sabre GDS * cooperated with all the global airlines, hotels and car providers on daily basis - new bookings, changes and cancellations. * daily cooperation with invoice department



Orbis S.A.

• Poland
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Apr 2006 - Jun 2006

  * acquired new corporate clients * maintained impeccable relationships with clients * organized promotional campaigns * acquired new corporate clients * maintained impeccable relationships with clients * organized promotional campaigns



MeriSan

• Poznań, Wielkopolskie, Poland

• Customer Service Specialist

  • May 2001 - Mar 2006

  * responsible for reservation and sale of package tours, airline tickets, coach tickets, insurance policies * working intensively with Amadeus GDS * constant cooperation with all tour operators on daily basis * active participation in internal projects * responsible for reservation and sale of package tours, airline tickets, coach tickets, insurance policies * working intensively with Amadeus GDS * constant cooperation with all tour operators on daily basis * active participation in internal projects