Magdalena Francisczok

Managing Director at Your Virtual Assistant
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Skills

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Olivia Wagner-Mietczak

I recommend Magda and her company Your Virtual Assistant! We have been working together for several years, and her professionalism and commitment are worth recommending! She is a good organizer, she manages time, tasks and people really well. Her skills in the field of broadly understood accounting and bookkeeping made my freelancer life easier! Her knowledge of web technologies and technical SEO has also made my work much easier when she did all communication with clients and I did all the coding. In addition, she has knowledge in the field of banking and insurance, which helped me make the right decision several times personally.

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Credentials

  • Accounting and Bookkeeping
    AccountingCoach
  • Behavioural Economics in Action
    edX
  • Financial Accounting
    edX
  • Financial Statement Analysis
    Polish Agency for Enterprise Development
  • Introduction to Actuarial Science
    edX
  • Management Accounting
    edX
  • Managerial Finance
    edX
  • PreMBA Essentials for Professionals
    edX
  • Professional Certificate in Corporate Finance
    edX
  • Revenue and expense ledger
    Polish Agency for Enterprise Development

Experience

  • Your Virtual Assistant
    • United Kingdom
    • Internet Publishing
    • 1 - 100 Employee
    • Managing Director
      • Jan 2020 - Present

      • Conducted data and business analyses in eCommerce, Digital, Agile, and Lean Transformation projects, leveraging my deep domain knowledge to effectively communicate insights through data storytelling. • Managed projects for small and medium-sized companies in IT, Digital, eCommerce, and Consulting industries, employing a methodology that combines Lean, Agile, and Waterfall approaches. Implemented Kanban methodology for task management and adapted to SCRUM when necessary. • Provided administrative and technical support to the PMO, overseeing project and task management software, generating reports and dashboards, updating project documentation, and facilitating smooth communication among stakeholders. Additionally, delivered management services, conducted training sessions, and onboarded new managers. • Conducted UX/UI and Technical SEO audits for eCommerce websites, implementing improvements and managing responsive websites using popular no-code platforms. Show less

  • Iron Oak Holdings
    • Isle of Man
    • Holding Companies
    • 1 - 100 Employee
    • Fractional CFO
      • Jan 2022 - Present

      • Spearhead the identification and pursuit of new business opportunities, cultivating client relationships, and driving revenue growth. • Utilize my financial expertise and strategic insights to provide fractional CFO services to clients, offering financial guidance, budgeting, forecasting, and risk management. • Oversee project management activities, ensuring successful execution of client projects by aligning resources, managing timelines, and mitigating risks. • Implement business process automation strategies to streamline operations, enhance efficiency, and reduce costs for both the consulting company and its clients. • Collaborate with cross-functional teams to drive process improvement initiatives and optimize financial performance. • Provide strategic guidance and advisory services to clients in areas of financial management, business planning, and performance optimization. • Foster strong relationships with key stakeholders, including clients, other senior partners, and team members, to drive successful project outcomes and long-term business growth. Show less

  • Aviva
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Claims Specialist
      • Sep 2020 - Oct 2022

      • Delivered expert-level insurance consulting to agencies, vendors, and clients, providing guidance on internal procedures and external regulations. • Leveraged my knowledge of finance, insurance, and banking procedures to become a trusted source of information for colleagues, ensuring accuracy and consistency in decision-making. • Utilized data analytics skills in claims handling and underwriting service processes. • Delivered expert-level insurance consulting to agencies, vendors, and clients, providing guidance on internal procedures and external regulations. • Leveraged my knowledge of finance, insurance, and banking procedures to become a trusted source of information for colleagues, ensuring accuracy and consistency in decision-making. • Utilized data analytics skills in claims handling and underwriting service processes.

  • eurobank
    • Poland
    • Banking
    • 100 - 200 Employee
    • Business Development Manager
      • Mar 2019 - Sep 2020

      • Conducted customer product needs analysis and identified patterns to present optimal solutions, fostering positive relationships throughout the sales cycle. • Leveraged experience in presentations and negotiations to establish lasting customer relationships, driving sales growth and expanding the customer base. • Conducted customer product needs analysis and identified patterns to present optimal solutions, fostering positive relationships throughout the sales cycle. • Leveraged experience in presentations and negotiations to establish lasting customer relationships, driving sales growth and expanding the customer base.

  • Market Ubezpieczeń
    • Poland
    • Insurance
    • 1 - 100 Employee
    • Branch Manager
      • Jan 2015 - Mar 2019

      • Restructured and organized the branch, achieving top performance in turn time, lead conversion, and closing ratios within the organization. • Developed and implemented marketing strategies to significantly expand the customer base and drive business development. • Automated reporting processes using VBA. • Restructured and organized the branch, achieving top performance in turn time, lead conversion, and closing ratios within the organization. • Developed and implemented marketing strategies to significantly expand the customer base and drive business development. • Automated reporting processes using VBA.

  • Sales Group Sp. z o. o.
    • Poland
    • Human Resources Services
    • 1 - 100 Employee
    • Key Account Manager
      • Jun 2014 - Dec 2014

      • Automated customer segmentation and geographical region analysis using advanced macros in MS Excel and VBA. Contributed to web scraper enhancements by collaborating with the IT team. • Identified and optimized inefficient customer service processes, resulting in improved Customer Acquisition Cost (CAC) and Lifetime Value (LTV). • Automated customer segmentation and geographical region analysis using advanced macros in MS Excel and VBA. Contributed to web scraper enhancements by collaborating with the IT team. • Identified and optimized inefficient customer service processes, resulting in improved Customer Acquisition Cost (CAC) and Lifetime Value (LTV).

  • Credit Agricole Bank Polska S.A.
    • Poland
    • Banking
    • 700 & Above Employee
    • Customer Service Specialist
      • Feb 2010 - May 2014

      • Provided support in servicing clients from SME and VIP segments. • Participated in a special training project, delivering training sessions to employees of the Headquarters and Regions. • Provided support in servicing clients from SME and VIP segments. • Participated in a special training project, delivering training sessions to employees of the Headquarters and Regions.

  • Humax
    • South Korea
    • Automotive
    • 200 - 300 Employee
    • Office Manager
      • Sep 2008 - Feb 2010

      • Identified wasteful practices and optimized the use of office resources, improving overall processes and reducing running costs. • Implemented a light version of Kanban and the basic Enterprise Service Management (ESM) standard based on ITSM, enhancing workflow. • Provided effective support for departments such as Accounting, Invoicing, Sales, HR, OHS, and operations (production and warehouse). • Served as a personal assistant to the Director of Operations (COO). • Identified wasteful practices and optimized the use of office resources, improving overall processes and reducing running costs. • Implemented a light version of Kanban and the basic Enterprise Service Management (ESM) standard based on ITSM, enhancing workflow. • Provided effective support for departments such as Accounting, Invoicing, Sales, HR, OHS, and operations (production and warehouse). • Served as a personal assistant to the Director of Operations (COO).

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