Magdalena Francisczok

Managing Director at Your Virtual Assistant
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB

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Olivia Wagner-Mietczak

I recommend Magda and her company Your Virtual Assistant! We have been working together for several years, and her professionalism and commitment are worth recommending! She is a good organizer, she manages time, tasks and people really well. Her skills in the field of broadly understood accounting and bookkeeping made my freelancer life easier! Her knowledge of web technologies and technical SEO has also made my work much easier when she did all communication with clients and I did all the coding. In addition, she has knowledge in the field of banking and insurance, which helped me make the right decision several times personally.

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Credentials

  • Accounting and Bookkeeping
    AccountingCoach
  • Behavioural Economics in Action
    edX
  • Introduction to Actuarial Science
    edX
  • PreMBA Essentials for Professionals
    edX

Experience

  • Your Virtual Assistant
    • Philippines
    • Technology, Information and Internet
    • Managing Director
      • Jan 2020 - Present

      - Slashed fixed costs by 20% from 2020, which minimized the harmful effects of Brexit for our strategic client from the IT and management consulting industry. - Increased revenue by 150% within 2 years for a strategic client, by optimizing business and project management processes. - Analysed customers' sentiment for boutique streetwear company from Europe. Completed a text data analysis and presented its results and business recommendations at a series of meetings of the company's management team. Based on my analysis, the company made a strategic decision to increase the share of Ecological Line in its collections from 20% to 50% within 5 years. - Automated business reporting using Google Sheets, Google Analytics, and Google Data Studio for a European professional electronics redistributor company. - Prepared large technical project documentation for the iGaming industry leader. Documentation did consist of nearly 30 pages of technical and semi-legal language, and the documentation itself was prepared in accordance with the Company's visual guide and with good practices of Lean and Agile project management in mind. - Boosted the website traffic 10x after introducing the website's new version and implementing a new digital marketing strategy for a company from the European tourism industry during a pandemic.

  • Aviva
    • Insurance
    • 1 - 100 Employee
    • Claims Specialist
      • Sep 2020 - Sep 2022

      - Completed onboarding and advanced training for 10 employees in the 60+ strong department.- Improved the analytics and identification of portfolio risks, reporting findings to management.- Spearheaded changes in the approach to remote cooperation between departments, which allowed to improve communication and reduce the toil on employees during the pandemic restrictions. - Completed onboarding and advanced training for 10 employees in the 60+ strong department.- Improved the analytics and identification of portfolio risks, reporting findings to management.- Spearheaded changes in the approach to remote cooperation between departments, which allowed to improve communication and reduce the toil on employees during the pandemic restrictions.

  • Euro Bank S.A.
    • Truck Transportation
    • Sales Specialist
      • Mar 2019 - Sep 2020

      - Exceeded my sales targets every month for over a year. - Executed treasury and cash audits in own and other branches.- Forged myself to be an expert in banking procedures and related regulations and laws; served as a single source of knowledge for co-workers. - Exceeded my sales targets every month for over a year. - Executed treasury and cash audits in own and other branches.- Forged myself to be an expert in banking procedures and related regulations and laws; served as a single source of knowledge for co-workers.

  • Market Ubezpieczeń
    • Poland
    • Insurance
    • 1 - 100 Employee
    • Branch Manager
      • Jan 2015 - Mar 2019

      - Successfully restructured and organized a branch. Forged it into the top office in terms of turn time, lead conversion, and closing ratios in the whole company. - Expanded the business development of the branch by creating marketing strategies to significantly expand the existing customer base. - Met and exceeded business goals for over 4 years leading a small team of professionals. - Achieve high customer satisfaction scores and sales figures as a consultant. - Successfully restructured and organized a branch. Forged it into the top office in terms of turn time, lead conversion, and closing ratios in the whole company. - Expanded the business development of the branch by creating marketing strategies to significantly expand the existing customer base. - Met and exceeded business goals for over 4 years leading a small team of professionals. - Achieve high customer satisfaction scores and sales figures as a consultant.

  • Sales Group Sp. z o. o.
    • Poland
    • Human Resources Services
    • 1 - 100 Employee
    • Key Account Manager
      • Jun 2014 - Dec 2014

      - Slashed 75% of new customer acquisition time by automating the process of searching customers per segment and per graphical region using advanced macros in MS Excel and VBA. - Optimised customer service processes by identifying wasteful practices which allowed me to optimize customer service processes. Setting new standards for Customer Acquisition Cost (CAC) and Lifetime Value (LTV). - Spearheaded introduction of the standards of customer service in a team of marketers, I managed, creating the Book of Standards.

  • Credit Agricole Bank Polska S.A.
    • Poland
    • Banking
    • 700 & Above Employee
    • Customer Service Specialist
      • Feb 2010 - May 2014

      - Achieved expertise working with SME and VIP segments. - Worked on a special training project where I trained employees of the Headquarters and Regions. - Received awards for the quality and results of my work several times. - Achieved expertise working with SME and VIP segments. - Worked on a special training project where I trained employees of the Headquarters and Regions. - Received awards for the quality and results of my work several times.

  • Humax
    • South Korea
    • Automotive
    • 200 - 300 Employee
    • Office Manager
      • Sep 2008 - Feb 2010

      - Optimized office business processes achieving a 25% increase in throughput by introduction of Kanban and Enterprise Service Management (ESM) standards based on ITSM. - Provided effective support for the departments of Accounting, Invoicing, Sales, HR, OHS, and operations - production and warehouse. - Personally assisted the Director of Operations (COO) in day-to-day workflow organization, including schedule management, and business trips management. - Optimized office business processes achieving a 25% increase in throughput by introduction of Kanban and Enterprise Service Management (ESM) standards based on ITSM. - Provided effective support for the departments of Accounting, Invoicing, Sales, HR, OHS, and operations - production and warehouse. - Personally assisted the Director of Operations (COO) in day-to-day workflow organization, including schedule management, and business trips management.

Education

  • Wyższa Szkoła Bankowa we Wrocławiu
    Finance and Banking
    -

Community

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