Experience

Young's and Geronimo

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Sep 2021 - Present

  1. Primarily accountable for administration of hotel operations and the implementation of service standards in order to maximize guest and employee satisfaction in accordance with guidelines. 2. Directly responsible for rate and room inventory management across all hotel systems 3. Direct hotel staff in enforcing and maintaining existing procedures to ensure operational compliance. 4. Perform the responsibility of all hotel job descriptions if required. 5. Review weekly schedules for conformity to approved labor budgets. 6. Perform daily and weekly review of timesheets for overtime control and conformity to schedule. Make corrections as appropriate and forward to accounting or GM. 7. Oversee training for all new employees. Coordinate all staff orientation and training utilizing approved job descriptions, employee manual, new hire checklist,adopted training material and proficiency tests. 8. Monitor progress and ongoing service standards of all staff. Perform periodic performance reviews as directed. 9. Assist and train staff on the property management system. 10. Oversee purchasing of goods, services and supplies within established budgets. 11. Recruit and hire qualified personnel Other Functions: 1. Ensure timely, diplomatic and thorough communication with all Hotel staff. 2. Advise GM of staff and guest grievances and suggestions for operational efficiency. 3. Assist with development of annual hotel budget, including weekly labor budgets, revenue and expenses. 4. Update and implement department training manuals in accordance with company standards.



Euro Garages Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Manager

  • Aug 2017 - Sep 2021

  Ensuring that my team and myself are delivering the highest standards of customer service Having an in-depth knowledge of all products and services. Dealing with and resolving customer complaints. Organising the daily and weekly rotas in line with budgeted hours. Conducting stock checks and deal with food deliveries. Ensuring all cash is banked and calculated correctly and management of sales and profit. Completing cashing/banking summaries and reports and perform the relevant checks. Ensuring Health & Safety, Food safety and also hygiene procedures & standards are maintained and followed appropriately by all team members. Checking external sale items are stocked and merchandised/presented to attract maximum custom. Achieving consistently high standards. Assisting in the development and progression of staff as well as recruiting, training & development.



SE Leisure Ltd

• Woking, Surrey, United Kingdom

• Duty Manager

  • May 2016 - Aug 2017

  Responsible for the day-to-day operation of the leisure centre, ensuring the health and safety of staff and customers, and guaranteeing the highest standards of service. This includes the allocation of and supervision of staff to enable the smooth operation of the facility. • managing and motivating a team to increase sales and ensure efficiency; • managing stock levels and making key decisions about stock control; • analysing sales figures and forecasting future sales; • analysing and interpreting trends to facilitate planning; • using information technology to record sales figures, for data analysis and forward planning; • dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as • providing or organising training and development; • ensuring standards for quality, customer service and health and safety are met; • resolving health and safety, legal and security issues; • responding to customer complaints and comments; • organising special promotions, displays and events; • attending and chairing meetings; • updating colleagues on business performance, new initiatives and other pertinent issues; • touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues; • maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; • initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; • promoting the organisation locally by liaising with local schools, newspapers and the community in general; • dealing with sales, as and when required.



BSV Recruitment Limited

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Feb 2016 - May 2016



Primavera Furniture

• Sale and Export Specialist

  • May 2014 - Jan 2016

  Experienced Export Specialist and Administrative Assistant, successful in project management and systems administration.Experienced in NPD- product development coordinator- design and product development for upholstered furniture.Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumerservice. Excellent listening skills oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

• Export Specialist

  • May 2014 - Jan 2016

  Primavera Furniture is a Polish Company established in 2006. Their product ranges are designed and developed specifically for the UK. This ensures comfort, design and quality are key. All their ranges are made from top quality, comfortable and durable materials that provide unrivalled comfort and style.

• Personal Assistant

  • Jun 2009 - May 2014



NSL | trusted outsourcing

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Flight Coordinator

  • Mar 2006 - Apr 2009



Geronimo Inns

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Customer Service

  • Jul 2005 - Mar 2006