Magda Dumbadze

Account Manager at UPMARKET
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Contact Information
us****@****om
(386) 825-5501
Location
Moscow, Moscow City, Russia, RU
Languages
  • English Full professional proficiency
  • German Elementary proficiency
  • Russian Native or bilingual proficiency
  • Georgian Native or bilingual proficiency

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Credentials

  • Product Management
    Skillbox
    Jan, 2023
    - Nov, 2024
  • Clothing Production and Launch
    Fashion Factory School
    Jan, 2022
    - Nov, 2024
  • Business English
    inlingua School of Languages Malta
    Jan, 2012
    - Nov, 2024

Experience

  • UPMARKET
    • Russian Federation
    • Advertising Services
    • 1 - 100 Employee
    • Account Manager
      • Aug 2023 - Present

      A company providing fulfillment and promotion services for sellers on marketplaces A company providing fulfillment and promotion services for sellers on marketplaces

  • Burberry
    • United Kingdom
    • Luxury Goods & Jewelry
    • 700 & Above Employee
    • Senior Client Advisor
      • Jul 2016 - Feb 2023

      – Responsible for overall management of the Accessories (till 2018) & WRTW departments– Achieved sales growth of +15% in the Accessories and +21% in the WRTW– Showed strong results on the following KPI`s: UPT 1.68%, ATV 31%, AUR 39%– Increased own client portfolio by 20%– Managed (together with the Department Manager) Accessories sales team – 8 sales specialists– Launched 10 collections– Conducted 200+ trainings, trained 20+ new sales reps.– Managed a project to improve department productivity – increase sales, conversion rates, UPT, AUR, customer data collection– Generated regular (daily/weekly) sales reports for management– Range expansion based on product & sales analysis– Filled the BOH (Back of House) with unites on demand from other local stores 2 times a week– Formed a request for units from seasonal collections and the Fashion Shows for key customers (ELITE) on an ongoing basis– Worked closely with Product managers Show less

    • Sales Specialist
      • Aug 2014 - Jul 2016

      – Participated in the launch and opening of the first Burberry store in Russia in 2015– Established long-term relationships with clients– Achieved consistently high sales results through excellent service– Took 1st place in the country (the largest customer base in the first year of the company's operation in Russia)– Provided excellent product knowledge, overcoming objections and suggesting appropriate add-ons (Link Selling)– Achieved excellent UPT result - 1.7%– Actively participated in trainings for new employees Show less

  • Labyrinth
    • Moscow
    • Travel Agency Manager
      • Jun 2014 - Aug 2014

      – Carried out a full cycle of tourist customer service – Sold 40+ tours to Europe and Asia – Actively interacted with international Travel Companies (TUI, Anex Tour, Sunmar, PEGAS, etc.) – Signed 5+ contracts with local travel service partners – Conducted 3 advertising campaigns – Resolved 2 conflict situations with representatives at the destination`s country – Carried out a full cycle of tourist customer service – Sold 40+ tours to Europe and Asia – Actively interacted with international Travel Companies (TUI, Anex Tour, Sunmar, PEGAS, etc.) – Signed 5+ contracts with local travel service partners – Conducted 3 advertising campaigns – Resolved 2 conflict situations with representatives at the destination`s country

  • BLS International Services Ltd
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Manager
      • May 2012 - Dec 2013

      – Responsible for the support process for the visa applying process at the Spanish Visa Application Centre – Advised individuals and legal entities on the collection and preparation of necessary documents – Led and managed tasks related to the entire lifecycle of the visa application process – Reduced the number of visa refusals by 13% – Responsible for the support process for the visa applying process at the Spanish Visa Application Centre – Advised individuals and legal entities on the collection and preparation of necessary documents – Led and managed tasks related to the entire lifecycle of the visa application process – Reduced the number of visa refusals by 13%

  • Raiffeisen Bank Russia
    • Russian Federation
    • Banking
    • 700 & Above Employee
    • Sales Specialist
      • Jan 2011 - Aug 2011

      – Provided customer service for the clients – Advising clients on all bank products – Conducting company presentations – Resolved several conflict situations and, as a result, maintaining customer loyalty to the Raiffeisen Bank – Provided customer service for the clients – Advising clients on all bank products – Conducting company presentations – Resolved several conflict situations and, as a result, maintaining customer loyalty to the Raiffeisen Bank

Education

  • Moscow State Linguistic University
    Master's degree, Linguistics
    2005 - 2009
  • Российский Государственный Гуманитарный Университет
    Master's degree, International Humanitarian Cooperation
    2009 - 2013

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