Experience

Hello Auto Group

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• General Manager

  • Feb 2022 - Present

  ● Lead – motivate – train at all levels of dealership operations. ● Effectively, hire, train and motivate all new hires to cultivate success. ● Generate revenue and increase productivity. ● Assess customer needs gauging feedback and allocating personnel resources. ● Ensure dealership profitability by managing the new vehicle sales departments, service, parts departments, business office and all aspects of dealership operations. ● Review dealership objectives and goals… Show more ● Lead – motivate – train at all levels of dealership operations. ● Effectively, hire, train and motivate all new hires to cultivate success. ● Generate revenue and increase productivity. ● Assess customer needs gauging feedback and allocating personnel resources. ● Ensure dealership profitability by managing the new vehicle sales departments, service, parts departments, business office and all aspects of dealership operations. ● Review dealership objectives and goals daily ● Price vehicles in line with Hello Auto Group pricing strategy and rules ● Create monthly marketing email campaigns communications Show less ● Lead – motivate – train at all levels of dealership operations. ● Effectively, hire, train and motivate all new hires to cultivate success. ● Generate revenue and increase productivity. ● Assess customer needs gauging feedback and allocating personnel resources. ● Ensure dealership profitability by managing the new vehicle sales departments, service, parts departments, business office and all aspects of dealership operations. ● Review dealership objectives and goals… Show more ● Lead – motivate – train at all levels of dealership operations. ● Effectively, hire, train and motivate all new hires to cultivate success. ● Generate revenue and increase productivity. ● Assess customer needs gauging feedback and allocating personnel resources. ● Ensure dealership profitability by managing the new vehicle sales departments, service, parts departments, business office and all aspects of dealership operations. ● Review dealership objectives and goals daily ● Price vehicles in line with Hello Auto Group pricing strategy and rules ● Create monthly marketing email campaigns communications Show less



John

• United States
• Automotive
• 1 - 100 Employee

• Director of Operations and Communication

  • Oct 2021 - Jan 2022

  Developed, implemented, and motivated effective communications processes and standards in both Service and Sales departments achieving high level objectives of increased profits, retention and customer satisfaction. ● Worked directly with the VP of operations on both short and long-range advertising plans, sales promotions, staffing needs, overall processes, lease promotions and compensation pay plans. ● Reviewed status on all leads with ISMs weekly. Created a save-a-deal approach… Show more Developed, implemented, and motivated effective communications processes and standards in both Service and Sales departments achieving high level objectives of increased profits, retention and customer satisfaction. ● Worked directly with the VP of operations on both short and long-range advertising plans, sales promotions, staffing needs, overall processes, lease promotions and compensation pay plans. ● Reviewed status on all leads with ISMs weekly. Created a save-a-deal approach for internet leads that helped the dealership increase monthly sales and accomplish target levels. ● Assisted the General Manager with website management and vehicle pricing, ensuring our vehicles met the Advertising Standards Guidelines (MAAP). ● Created monthly marketing communications through MCE dashboard and Subaru Care Connect to help accomplish monthly objectives ● Attended to customer complaints, ensuring that a high level of customer satisfaction was obtained. ● Created a robust response process for all the internet leads to help increase lead response time and dealer close ratios. Consistently achieved double-digit close rates at our Subaru location. ● Forecasted dealership objectives, exceeding performance monthly objectives, management through dealership, motivation, constant training and solid business practices. ● Created training processes designed to build a more productive and profitable Service department, increasing service retention.

• Director of Internet and Business Development Center for Sales and Service

  • Mar 2013 - Oct 2021

  Director of Internet and Business Development Center for Sales and Service ● Implemented sales strategies and developed tracking systems to measure department and individual performance standards. ● Trained lead handlers on processes and the CRM to attain Optimal Internet Performance ● Designed procedures to track effectiveness of web sites and sales processes. ● Measured third party referral sources and their performance. Analyzed Return of Investment per… Show more Director of Internet and Business Development Center for Sales and Service ● Implemented sales strategies and developed tracking systems to measure department and individual performance standards. ● Trained lead handlers on processes and the CRM to attain Optimal Internet Performance ● Designed procedures to track effectiveness of web sites and sales processes. ● Measured third party referral sources and their performance. Analyzed Return of Investment per vendor. ● Effectively hired, trained and motivated employees to cultivate success. ● Trained on professional electronic/email communications and professional telephone techniques. ● Ran and analyzed daily, weekly and monthly department reports. ● Set close rate and response time performance objectives to grow profitability and increase sales volume. ● Met daily with Business Development Coordinators and Internet Sales Consultants to determine available opportunities and assist with the achievement of monthly objectives



Hueberger Motors

• Colorado Springs, Colorado, United States

• Broker/Fleet Department Manager

  • Nov 2003 - Mar 2012

  Assisted on the group’s executive leadership team, providing operational input to influence strategic decisions. Build over 100 plus brokers/lenders accounts to help increase the sales volume for the fleet department. Lead the store through significant changes to increase profitability. All the efforts lead the dealership to rank 1st sales volume Subaru Dealership in the Nation for many years. Assisted on the group’s executive leadership team, providing operational input to influence strategic decisions. Build over 100 plus brokers/lenders accounts to help increase the sales volume for the fleet department. Lead the store through significant changes to increase profitability. All the efforts lead the dealership to rank 1st sales volume Subaru Dealership in the Nation for many years.



Apex Sports

• Colorado Springs, Colorado, United States

• Finance Manager

  • Mar 2000 - Oct 2003

  ● Consistently lead the department with record high company PVR. Strategized and planned overall growth year over year. ● Protected the dealership by ensuring compliance with state and federal guidelines ● Established and maintained good working business relationships with a broad lender portfolio ● Maintained work proficiency to company policy and programs ● Consistently maintained back-end gross above industry average. ● Consistently lead the department with record high company PVR. Strategized and planned overall growth year over year. ● Protected the dealership by ensuring compliance with state and federal guidelines ● Established and maintained good working business relationships with a broad lender portfolio ● Maintained work proficiency to company policy and programs ● Consistently maintained back-end gross above industry average.



Law Firm Sosa & Garcia

• Mayaguez, Puerto Rico

• Office Executive/Paralegal Resources

  • Jan 1996 - Dec 1999

  Office Executive/Paralegal Resources ● Handled all administrative work for the firm ● Trained new administrative support staff and often-taught co-workers how to use newly acquired software programs. ● Managed the day-to day work of interns in the Law Firm Executive Office and ensure that they met deadlines and production targets ● Acted as paralegal and delivered presentations to partners on the status of the cases. Office Executive/Paralegal Resources ● Handled all administrative work for the firm ● Trained new administrative support staff and often-taught co-workers how to use newly acquired software programs. ● Managed the day-to day work of interns in the Law Firm Executive Office and ensure that they met deadlines and production targets ● Acted as paralegal and delivered presentations to partners on the status of the cases.