Experience

Fairfield Inn & Suites

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Associate

  • Jun 2019 - Present

  -Process all guest check in and outs. -Anticipate guest needs, respond promptly and acknowledge all guest. -Resolve guest complains, ensuring guest satisfaction. -Keep bank secure at all times. -Verify registration card information with the guest. -Obtain information for guest credit payment and input into system. -Handle overbook and walking guest. -Accept and record wake up call request. -Process all guest check in and outs. -Anticipate guest needs, respond promptly and acknowledge all guest. -Resolve guest complains, ensuring guest satisfaction. -Keep bank secure at all times. -Verify registration card information with the guest. -Obtain information for guest credit payment and input into system. -Handle overbook and walking guest. -Accept and record wake up call request.



Ocean Key Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Dec 2018 - Jun 2019

  Duties: Register and process guests and their assigned rooms. Provide courteous and efficient telephone service including accurate message taking. Accommodate guest requests. Communicate with hotel staff on the status of guests rooms. Communicate services and amenities of the hotel. Up selling guest rooms and promoting hotel services. Assists in pre-registration and blocking of rooms for reservations. Process guest check outs. Handing hotel payments. Maintain a clean and neat front desk area. Duties: Register and process guests and their assigned rooms. Provide courteous and efficient telephone service including accurate message taking. Accommodate guest requests. Communicate with hotel staff on the status of guests rooms. Communicate services and amenities of the hotel. Up selling guest rooms and promoting hotel services. Assists in pre-registration and blocking of rooms for reservations. Process guest check outs. Handing hotel payments. Maintain a clean and neat front desk area.



CBMR

• Crested Butte, Colorado

• Manager Assistant

  • May 2015 - Oct 2018

  Duties: Assigns housekeeping and inspector duties of the day. Inspected and open arrivals. Coordinates work activities among departments. Lead weekly meetings to explain policies, work procedures and right use and maintenance of equipment. Lead housekeepers in overseeing housekeeping staff and making sure that they work properly and on time. During times of high volume work, perform housekeeping duties. Prepare reports concerning room occupancy and department expenses. Inventory owner rooms during of season. Entered details such a payments, account information, time clock and inspect all areas to determinate that cleaning work has been carried out properly. Show less



JW Marriott

• Hospitality
• 700 & Above Employee

• Internship Trainee

  • Jan 2014 - Jan 2015

  Duties: Professional practices as an Intern at JW Marriott Indianapolis the second biggest Marriott in America. Greeting guest using LEARN model, check in and out guest. Back office in AYS answer phone calls internal or external, making new receptions or transfer phone calls to a different extensions. I also get to rotate in food and beverage department in the two restaurants in property; High Velocity and Osteria Pronto. I also get to rotate in In-Room Dinning and banquets Department. Duties: Professional practices as an Intern at JW Marriott Indianapolis the second biggest Marriott in America. Greeting guest using LEARN model, check in and out guest. Back office in AYS answer phone calls internal or external, making new receptions or transfer phone calls to a different extensions. I also get to rotate in food and beverage department in the two restaurants in property; High Velocity and Osteria Pronto. I also get to rotate in In-Room Dinning and banquets Department.



Waikiki Restaurant & Beach Club

• Food and Beverage Services
• 1 - 100 Employee

• Event Organizer

  • Jun 2012 - Dec 2014

  Duties: Liaise with clients to identify their needs and to ensure customer satisfaction. Propose ideas to improve provided services and event quality. Specify staff requirements and coordinate their activities. Organize facilities and manage all events such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc. Event like: championships, weddings, meetings, etc. Duties: Liaise with clients to identify their needs and to ensure customer satisfaction. Propose ideas to improve provided services and event quality. Specify staff requirements and coordinate their activities. Organize facilities and manage all events such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc. Event like: championships, weddings, meetings, etc.



BBVA

• Spain
• Banking
• 700 & Above Employee

• Service Advisor

  • Mar 2007 - Oct 2009

  Duties: Maintain and develop efficient relationship with business development team and promote banking business. Ensure compliance to all standards and polices and ensure secure transaction for customers. Provide support to sales and service operations and participate in promotional campaigns and seminars. In regular basis detect fake billets or coins and promote bank products. Duties: Maintain and develop efficient relationship with business development team and promote banking business. Ensure compliance to all standards and polices and ensure secure transaction for customers. Provide support to sales and service operations and participate in promotional campaigns and seminars. In regular basis detect fake billets or coins and promote bank products.