Experience

Vitals

• France
• Motor Vehicle Manufacturing

• Technical Support Analyst

  • Nov 2021 - Present

  Resolved technical/software issues identifying solutions and providing technical support/web development over emails. Consulted via email/chat to understand user problems, run through testing scripts, and ask probing questions to locate root causes. Supported software applications by coding, testing, and debugging. Making customizations using CSS, JavaScript, JQuery, and HTML Resolved technical/software issues identifying solutions and providing technical support/web development over emails. Consulted via email/chat to understand user problems, run through testing scripts, and ask probing questions to locate root causes. Supported software applications by coding, testing, and debugging. Making customizations using CSS, JavaScript, JQuery, and HTML



VAL Transport LLC

• Information Technology Engineer

  • Sep 2020 - Feb 2021

  Assist supervisor with the analysis and mapping of system's process. Assist supervisor on the modification of internal software to speed up system's performance. Support 40 end users with internal/external company's system software and hardware. Administrate user accounts. CCTV Administration. Specialized in company’s mainframe technology and operate a multiplatform environment. Assist supervisor with the analysis and mapping of system's process. Assist supervisor on the modification of internal software to speed up system's performance. Support 40 end users with internal/external company's system software and hardware. Administrate user accounts. CCTV Administration. Specialized in company’s mainframe technology and operate a multiplatform environment.



DISH Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Technical Support Representative

  • Mar 2020 - Aug 2020

  Receive inbound phone calls from customers to provide first-level support and remotely troubleshoot issues about service and equipment. Assist customers to fix any type of problem such as signal lost, internet connectivity and more. Answer customer's service inquiries regarding hardware/software. Write reports and submit feedback when encounter a non-common service or product problem. Run through testing scripts and ask probing questions to locate root causes. Operate effectively between Dish computer applications. Show less



The University of Texas Rio Grande Valley

• United States
• Higher Education
• 700 & Above Employee

• IT Student Assistant

  • Jan 2019 - Dec 2019

  Monitored data entry in BLUMEN database, students record keeping for TRIO programs.Update and maintain databases such as contact lists, mailing lists and participants personal information.Effectively come up with optimal and simple ways for retrieving and entering information using BLUMEN database.

• Mathematics Tutor and Mentor

  • Oct 2018 - Dec 2018

  Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.Completed logs and updated student documents for institutional and personal record keeping.Assisted students of all skill levels with understanding and excelling in mathematics studies.Developed handouts, study materials and quizzes.

• Research Assistant

  • Jun 2018 - Aug 2018

  Contributed researching data on the Engineering building assets inventory, by collecting and organizing information from the IT department sources. Designed and implemented an internal university database web page to successfully retrieve assets data. Supported data processing operations and provided survey research assistance. Applied good documentation practices when recording data and managing source documentation. Languages used: PHP, Javascript, HTML, CSS, SLIM, Propel. Contributed researching data on the Engineering building assets inventory, by collecting and organizing information from the IT department sources. Designed and implemented an internal university database web page to successfully retrieve assets data. Supported data processing operations and provided survey research assistance. Applied good documentation practices when recording data and managing source documentation. Languages used: PHP, Javascript, HTML, CSS, SLIM, Propel.