Magali Lokota

Sales Manager at Group BM Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
ZA
Languages
  • English Full professional proficiency
  • French Native or bilingual proficiency
  • German Elementary proficiency
Skills

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Bio

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Credentials

  • Gold-level Southern Africa Certified Expert
    Regional Tourism Organisation of Southern Africa "RETOSA"
    May, 2019
    - Nov, 2024
  • SA Specialist
    South African Tourism
    May, 2018
    - Nov, 2024
  • Galilelo Full Reservations Course
    Travelport

Experience

  • Group BM Solutions
    • South Africa
    • Retail Health and Personal Care Products
    • 1 - 100 Employee
    • Sales Manager
      • Aug 2020 - Present

  • Group BM Travels
    • City of Johannesburg, Gauteng, South Africa
    • Managing Director
      • Aug 2020 - Jun 2022

  • Tourvest Destination Management
    • South Africa
    • Leisure, Travel & Tourism
    • 200 - 300 Employee
    • Travel Specialist
      • Apr 2018 - Aug 2020

      KEY RESPONSIBILITIES * Assess client needs in terms of special interests, special needs, and affordability/budget * Quoting of all services requested by clients within the required turnaround time * Reservations of all services requested by clients * Respond to written requests and provide written confirmations * Loading reservations on Tourplan * Loading itineraries on Wetu * Ensure confirmation of services with suppliers * Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations * Arrange Meet and Greets as required * Maintain contact with tour guides throughout tour * Manage client complaints and emergencies * Maintain contact with agents Show less

  • African Eagle of Southern Territories
    • Tour Consultant
      • Mar 2014 - Mar 2018

      * Handling FIT duties * designing itineraries * doing all the costings * book accommodation, flights, transfers etc for clients. * Follow up with client after their trip. * Assist them in all areas where necessary. To summarise it all: Manages the entire booking process from making the reservation, to taking care of the customers when in country to customer service after travel and the financial closing off of the file * Handling FIT duties * designing itineraries * doing all the costings * book accommodation, flights, transfers etc for clients. * Follow up with client after their trip. * Assist them in all areas where necessary. To summarise it all: Manages the entire booking process from making the reservation, to taking care of the customers when in country to customer service after travel and the financial closing off of the file

  • Air France-KLM
    • Airlines and Aviation
    • 700 & Above Employee
    • Intern - Customer Service Agent
      • Jan 2009 - Jan 2010

      It included: * dealing with passenger inquiries about flight departures and arrivals * checking passengers in giving seat numbers providing boarding passes and luggage labels * telling passengers about luggage restrictions weighing baggage and collecting any excess weight charges * taking care of people with special needs, and unaccompanied children calming and reassuring nervous passengers. * Sometimes help passengers through immigration and customs, or escort passengers who have night flight connections. Show less

Education

  • Vaal University of Technology
    Bachelor of Technology (BTech), Tourism Management
    2007 - 2012
  • University of Adelaide
    Certificate, Introduction to Project Management
    2017 - 2017
  • College Saint Raphael
    Matric, Biochemistry
    1999 - 2005

Community

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