Experience

Opus One Winery LLC

• United States
• Wine & Spirits
• 1 - 100 Employee

• Membership Coordinator

  • Aug 2022 - Present

  -Organized and executed the biannual member allocation, including planning, patron outreach/correspondence, Commerce& set up, batching, processing, archiving, pick up, returns, and reships. -Responsible for maintaining the database, both in Commerce7/ Dynamics365. -Managed, scheduled, and tracked all membership projects in Asana. -Contributed ideas for membership enhancements and acquisitions that respected the brand image. -Created efficiencies in our Direct Marketing team by optimizing our operations to allow the team to work effectively and uphold a higher level of patron satisfaction in collaboration with our IT department. -Heavily assisted our Direct Marketing team in facilitating the execution of campaigns. Show less



Far Niente Family of Wineries & Vineyards

• Wine Club Specialist

  • Jan 2019 - Aug 2022

  -Independently worked on daily wine club maintenance of eight quarterly memberships (phone, email, reservations, account updates, placing orders), handling all customer concerns expediently. -Assisted with the development of a new members-only tasting experience to aid efforts and attrition and offer an elevated level of flexibility to the members. -Collaborated with the hospitality and telesales teams to host VIP lunches for our most distinguished members and clients. -Reorganized our will-call protocol, ensuring that all will-call shipments were picked up to shipped within a 30-day window after processing. -Regularly contributed ideas to enhance the member experience and continue and introduce value to the membership while honoring our brand and business practices. -Extremely collaborative and routinely worked interdepartmental to ensure the needs of our customers and teams were being met. Show less



Santa Rosa Junior College

• United States
• Higher Education
• 700 & Above Employee

• Outreach Specialist

  • Jun 2019 - Mar 2021

  An Outreach Specialist for the Adult Education Department, a bilingual program that is operated through the Sonoma County Adult Education Consortium. Sonoma County Adult Education provides free adult education courses and programs to community residents. Our students come to us with a variety of goals and needs including pursuing higher education, developing workforce skills through industry certification, or furthering their English as a second language education. My role facilitated enrolling students, ensuring completion, while providing support services. Show less


Frank Family Vineyards
• United States
• Beverage Manufacturing
• 1 - 100 Employee
• Wine Club Coordinator

  • Mar 2017 - May 2018