Experience

Alma Bank

• United States
• Banking
• 100 - 200 Employee

• Senior Loan Closer, AVP

  • Dec 2021 - Present

  Responsible for managing and facilitating loan closings for a CRE & C&I pipeline. Responsible for managing and facilitating loan closings for a CRE & C&I pipeline.



Signature Bank

• United States
• Banking
• 400 - 500 Employee

• Commercial Loan Administrator

  • Feb 2018 - Dec 2021



Bethpage Federal Credit Union

• United States
• Banking
• 400 - 500 Employee

• Commercial Loan Administrator

  • Jun 2014 - Feb 2018

• Loan Servicer

  • Jun 2012 - Jun 2014

  • Board and Fund new residential mortgages. • Monitor and pay escrow items such as property taxes, property insurance, and flood insurance.• Maintain private mortgage insurance.• Process mortgage payoffs, loan payoffs, and lien releases.• Prepare and perform system updates of streamlined mortgage modifications.• Process, ship, and deliver loans for secondary markets.• Handle external and internal loan servicing inquires.• Conduct quality control and compliance audits on new mortgage and loan setup.• Manage month-end disbursement funding and GL reconciliation.• Process Lien Perfection of auto titles, GAP insurance, and Letter of Guarantee.• Apply payments and process charge reversals. Show less



Worldwide Who's Who

• Account Director

  • Oct 2009 - May 2010

  Inside Sales position establishing new memberships for growing professional registry. • Interviewed candidates for inclusion into the registry via telephone. • Sold various programs to fit the need of the candidate. • Maintained constant customer service, product knowledge, while meeting goals. • Entered data by creating member’s biographical information for publication. Inside Sales position establishing new memberships for growing professional registry. • Interviewed candidates for inclusion into the registry via telephone. • Sold various programs to fit the need of the candidate. • Maintained constant customer service, product knowledge, while meeting goals. • Entered data by creating member’s biographical information for publication.



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Tax Workflow Process Analyst

  • Jun 2005 - Jun 2008

  Served as an independent contractor, assisting the tax service reporting team with procuring and reporting financial real estate information to various lenders nationwide. • Worked independently to research and provide timely and accurate reports. • Work closely with other departments to provide real estate financial information. • Researched delinquent tax liens. • Procured and located tax information via telephone, Internet, and various locate files. • Preparation and review of delinquent tax calculations for submission via data entry. • Processed daily workflow. Show less



First American

• United States
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Jun 1998 - Jul 2004

  Lead a team of 15 employees including Call Center, Reception, and Mailroom operations. Collaborate with Senior VP to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote hassle free service to internal and external customers. • Contributed to decreasing departmental budgets to promote workforce efficiency. • Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures. • Increased employee knowledge by assisting with development and implementation of product-awareness programs. • Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies. • Processed payroll, timesheets, schedules, performance evaluations, and other human resources functions. Show less