Experience

ResMan Property Management Software

• United States
• Software Development
• 1 - 100 Employee

• Customer Support

  • Nov 2022 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Content Writer

  • Apr 2021 - Nov 2022

  - Create and update articles for QuickBooks Desktop, Online and Commerce. - Research topics or articles related to the content request. - Use QuickBooks desktop or online test account/file to replicate steps. - Prepare drafts using Google docs. - Communicate with product experts for accuracy review. - Submit work to the editor for input and approval. - Use Gutenberg to create and publish the content. - Create and update articles for QuickBooks Desktop, Online and Commerce. - Research topics or articles related to the content request. - Use QuickBooks desktop or online test account/file to replicate steps. - Prepare drafts using Google docs. - Communicate with product experts for accuracy review. - Submit work to the editor for input and approval. - Use Gutenberg to create and publish the content.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service POC / Back office - QuickBooks Canada

  • Jan 2019 - Oct 2019

  Point of Contact for all QuickBooks Canada Customer Service concerns.

• Techlead Assistant / Customer Service POC - QuickBooks US

  • Nov 2017 - Jan 2019

• Technical Support Professional II

  • Oct 2014 - Nov 2017

  Assisting customers with their Accounting and Quickbooks concern. MAC and Windows platform.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Representative L2 – Verizon Account

  • Dec 2013 - Oct 2014



SYSGEN RPO

• Philippines
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter I

  • Jan 2013 - Jun 2013

  •Support and assist the BU Head in providing qualified endorsements to targeted job requests•Review and understand assigned technical job requests•Source, screen, interview, and evaluate candidates using the internal database as the primary source of candidates•Use social sites, professional networking sites, and instant messaging software as a supplement to the internal database•Conduct 2nd level of assessment by calling and processing candidates to verify if position requirements are met•Foster long-term relationships with candidates•Format resumes meeting client expectations and provide pre-evaluation information•Endorse qualified candidate profiles to BU Head for final assessment and matching•Meet target number of endorsements assigned by BU Head•Commit to achieve goals based on team targets and Monthly Quota•Participate in Job/Skills calibration with the client whenever necessary•Conduct and prepare a background investigation report on deployed and placed candidates Show less

• Recruitment Clerk

  • Sep 2011 - Dec 2012

  - Assisted the Recruitment Department with the company's recruitment and administrative functions.- Encoded resumes to the database on a daily basis.- Updated status of deployed and placed Consultants.- Monitored and provided a list of character references as an additional source of candidates by updating Reference reports on a daily basis.- From the BI Reference list, provides names that can be tapped as additional sources of candidates.- Assisted the Sourcing Specialist in sourcing qualified candidates- Assisted and provided exams to walk in applicants.- Prepared reports. *Daily Call logs report *Daily Reference report *Daily activity report *Ad-hoc reports that may be required from time to time.*Other administrative task(s) that may be required from time to time. Show less



M318 Advance Technology Solutions Inc.

• Batangas City

• IT Technical Assistant (OJT)

  • Nov 2010 - Mar 2011

  - Provided support to computer users in the company. - Reformat computer - Installing operating systems and different applications. - Repairing and troubleshooting hardware problems (printers, headsets, scanners etc.) - Assisted employees with computer related issues. - Maintenance of computers. - Troubleshooting internet connection. - Encoding. - Provided support to computer users in the company. - Reformat computer - Installing operating systems and different applications. - Repairing and troubleshooting hardware problems (printers, headsets, scanners etc.) - Assisted employees with computer related issues. - Maintenance of computers. - Troubleshooting internet connection. - Encoding.