Experience

RevComm Indonesia

• Japan
• Telecommunications
• 1 - 100 Employee

• Customer Success Executive

  • Apr 2023 - Present

  It's no secret every business needs an exceptional Sales & Marketing to be successful. But in a world where customers have endless options, Customer Success significantly contribute in emerging growth opportunities in any businesses. Customer Success is focused on working proactively in partnership with customers over throughout their time as a customer to help them get more value out of their purchase and share their feedback. Customer Success drives customer experience forward and ensure a successful path into the future. Show less



monotaro.id (PT. MONOTARO INDONESIA)

• Customer Support Supervisor

  • Jun 2017 - Mar 2023

  - Monitor and improve Customer Support agents performance by providing evaluation, coaching for improvement and training (including onboarding training & refresher training) - Arrange Customer Support schedule to meet company needs based on contact volume - Spends time on the call floor with agents and is available to agents for assistance at all times as main task - Monitors daily tickets and call performance across the channel, including numbers of ticket or calls that agents handle they are taking the required number of ticket/calls - Handles calls from customers who wish to speak to a supervisor for whatever reason - Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. - Provide training for new Customer Support agents & new employee in general - Work with management on refining and scheduling appropriate training sessions - Communicates any company policy and procedure changes to the team. - Provides helpful feedback and positive communication to motivate the team - Develop SOP & training documents to support the team operations - Monitor orders, cancellation, & others administration - Work with other departements such as Logistic, Finance, Procurement, Merchandising, IT & Marketing to make sure operation's running smoothly Show less


Classic Fine Foods
• Hong Kong
• Food & Beverages
• 200 - 300 Employee
• Customer Service Specialist

  • Jul 2016 - Jul 2017


Office Sukamart

• Retail
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2015 - Jul 2016

  B2B Customer Service B2B Customer Service


Atria Furniture
• Spain
• Marketing - Customer Relationship Management

  • 2011 - 2015