Maëlys Robin

Strategy and Planning Manager at FlexClub
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • Spanish Professional working proficiency
  • German Limited working proficiency
  • French Native or bilingual proficiency
  • English Full professional proficiency

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Pierre-Édouard Labbé

Maëlys a apporté une contribution de très grande valeur dans le développement des outils internes de gestion et pilotage des activités qui lui ont été confiées. Son excellente maîtrise de l'anglais et de l'espagnol ont été particulièrement utile dans les échanges qu'elle a eus avec nos clients internationaux.

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Credentials

  • Agile Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Agile at Work: Driving Productive Agile Meetings
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Agile at Work: Planning with Agile User Stories
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Cert Prep: Scrum Master
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Characteristics of a Great Scrum Master
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Scrum: Advanced
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Critical Roles Consultants Play (and the Skills You Need to Fill Them)
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Design Thinking: Understanding the Process
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Hubspot Sales Software
    HubSpot Academy
    Jul, 2020
    - Nov, 2024

Experience

  • FlexClub
    • Netherlands
    • Financial Services
    • 1 - 100 Employee
    • Strategy and Planning Manager
      • Apr 2022 - Present

      - Perform research, analyze data and make recommendations to support strategic business decisions - Manage reporting & governance on key business performance metrics on a weekly basis - Consolidate and present insights and recommendations to senior leaders and managers - Launch strategic projects & programs across the business - Full ownership of operational processes - CRM design, implementation, workflows architecture - Analytics dashboard and monitoring - Tooling implementation and change management (Hubspot, Personio, Bitwarden, BotSpace, Looker) - Content and learning manager (Ops team training), process mapping, and learning tools - Design of Onboarding and Offboarding systems (HR) - Culture champion

  • Offernet
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Head of Operations
      • Aug 2021 - Apr 2022

      - Leading the Operations at Offernet to promote scalable growth globally and smooth processes. - Leading the Digital Command Center (Customer Success managers, traffic managers, production team, digital strategists) - Priorities: > client experience> client retention> campaign go-live speed> Campaign production> Distress management> People function> Traffic> On-boarding> Reporting> campaign growth> Team recruitment and Onboarding

  • Voys Telecom South Africa
    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • Customer Success Manager Lead
      • Jul 2020 - Sep 2021

      - Account Management: Guiding the customer from initial contact, through the proposal stage, to sign-up, onboarding and account management. - Customer Success: Create retention content, managing change and accompanying customers into a more flexible, free and performant Telecommunication system. - Project Management: Scoping, budgeting, planning, coordinating and executing impactful projects (Sales Playbook, Internal events, Remote team building, Happiness at work) by following Agile methodologies and Design thinking mindset. - Holacracy Coach: Providing information, updating, coaching and advising the organisation on Holacracy 9Onboarding, training, workshops, content creation) - Onboarding: Assist and accompany newbies at Voys to become fully operational and independent in Account and Customer Success management within an Holacratric organisation.

  • Rugby Afrique
    • South Africa
    • Spectator Sports
    • 1 - 100 Employee
    • Program & Partners Experience Manager
      • 2017 - Jul 2020

      Rugby Africa is the African Confederation of Rugby, it works in close collaboration with African Rugby Unions and World Rugby. It has been established to promote, encourage, extend and develop Rugby within Africa. 39 countries are members of the association for more than 1 million players over the continent: • Project & Operations management: Managed and delivered 9 continental competitions programs ranging from the regional competition to the Olympic or Rugby World Cup qualifiers (Programme management from tender to deployment) – 2 million € budget• Brand & Partners Experience Management: Partnership management, strategic planning, Performance analysis, Implementing and developing commercial and strategic relationships (Sponsors prospection, identify key players and generate interest) – 500k€ of partnership budget• Lead cross-functional global teams during broad organization change• Focus teams on business objectives and track progress to ensure project milestones are on time, on budget and with the desired results• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including externals• Marketing & Press management: Content creation, Press releases, website, and social media management - 200 press releases and 25k followers.

  • ASI ®
    • France
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Digital transformation & Customer Experience Project Manager
      • Dec 2016 - Dec 2017

      •Digital PM: Managing budgets/ profitability/resources/ planning, Creating digital solutions (websites & e-commerce, mobile apps, intranets and collaborative platforms). Manage the day-to-day activities of cross-functional project teams and ensure the adherence to the project plan. Close cooperation with Digital, Production, IT, Marketing, Development.• Customer Experience: Coaching Top Managers (CEO, HR, ISD), preparation of the animators, monitoring of the KPIs and definition of an evolutionary service offer, Coaching on digital challenges (Mobile, E-commerce, Web)• Business Developer: Coordinate consulting brainstorming, analyzing and directing tender documents (250k€/500k€), internal trainings.• Scrum Master: Easing the integration of digital solutions through Agile Methodology, enhance productivity and stimulate innovation.

  • International Tennis Federation
    • United Kingdom
    • Spectator Sports
    • 200 - 300 Employee
    • Runner Interview
      • May 2013 - Jun 2017

      My role of runner interview during the Roland Garros Tournament consists on: - Managing the Press Center timetable- Making appointments for interviews with the best ITF players- Managing public relations of ITF My role of runner interview during the Roland Garros Tournament consists on: - Managing the Press Center timetable- Making appointments for interviews with the best ITF players- Managing public relations of ITF

  • CKS Consulting
    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Experience & Purchase Project Manager
      • Dec 2015 - Dec 2016

      Consulting in Customer Experience & Purchases- Providing the very best purchasing and digital experience for top companies in health, telecom and sports. - Enhancing the customer journey by reducing complexity, making efficiencies and improving processes.- Delivering against the business’ overall objectives for sales, customer satisfaction and efficiency.- Analyzing Customer's feedback and conduct change management Consulting in Customer Experience & Purchases- Providing the very best purchasing and digital experience for top companies in health, telecom and sports. - Enhancing the customer journey by reducing complexity, making efficiencies and improving processes.- Delivering against the business’ overall objectives for sales, customer satisfaction and efficiency.- Analyzing Customer's feedback and conduct change management

  • Gudog
    • Ireland
    • Pet Services
    • 1 - 100 Employee
    • Country Manager France and UK
      • Apr 2015 - Dec 2015

      • Customer Service Management in France and UK • Digital Marketing (SEO, web content, Community Management)• Business Development and partnership management • Customer Service Management in France and UK • Digital Marketing (SEO, web content, Community Management)• Business Development and partnership management

  • IÉSEG CONSEIL Paris
    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Consultant
      • Jan 2015 - Jul 2015

      A Junior-Entreprise is a student-run association which acts as a consulting firm in the expertise domains of the school in which this association is based.My role of consultant consists on: - Diagnostic studies - Strategic planning and analysis- KPIs management- Recruitment A Junior-Entreprise is a student-run association which acts as a consulting firm in the expertise domains of the school in which this association is based.My role of consultant consists on: - Diagnostic studies - Strategic planning and analysis- KPIs management- Recruitment

Education

  • IÉSEG School of Management
    Thesis, Entrepreneurship, Innovation and Knowledge Management
    2015 - 2016
  • IÉSEG School of Management
    Master in Management, Entrepreneurship & Innovation
    2011 - 2016
  • Fachhochschule Pforzheim - Hochschule für Gestaltung, Technik und Wirtschaft
    Bachelor's degree, Operational Management
    2013 - 2014
  • Integrale - Preparatories Classes in Economy & Business
    2010 - 2011
  • Lycée Sainte-Marie Lacroix - Antony
    Baccalauréat ES, Économie
    2003 - 2010

Community

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