Experience

Thinklogic Media Group (TMG)
• Singapore
• Technology, Information and Media
• 1 - 100 Employee
• Head for Business and Operations

  • Jan 2018 - Present

Mindshare
• Arts & Crafts
• Media Planner

  • Jan 2014 - Jul 2018

Questex Asia
• Singapore
• Events Services
• 1 - 100 Employee
• Client Service Manager-Consultant

  • Aug 2014 - Jan 2016


Questex Media Group

• Client Services Executive

  • May 2011 - Jan 2014

  • Deliver after sales service to clients • Interacts with clients on call and/or email to trail their business requirements and work in conjunction with them to deliver ROI • Continues accounts review with Sales and other functions to reinforce the service strategies • Conduct online trainings to outsourced Telemarketer • Develop call scripts for telemarketer's use with lead generation and qualification timely • Increase the client base and supervise telemarketers in persuading the customer to buy the organization's product and services. • Assist the Events and Marketing Manager in organizing events and promotional activity. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Subject Matter Expert-Insurance Account-Call Center

  • Aug 2009 - Feb 2011

  • Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction • Focus on CSAT and FCR scores • Handles billing issues such as bill discrepancies, charge offs, late fees etc. • Provides training to new hires. • Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction • Focus on CSAT and FCR scores • Handles billing issues such as bill discrepancies, charge offs, late fees etc. • Provides training to new hires.



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Specialist-Call Center

  • Mar 2008 - Aug 2009

  • Responded to customer inquiries and requests and resolved issues efficiently and professionally. • Exercised strong interpersonal communication skills with customers and department personnel. • Managed multiple priorities and maintained effective results in a quota driven workplace. • Assisted original equipment manufacturer customers with products such as printing, and determining technical issues. • Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities • Consistent top seller Show less