Experience

Randalls Pubs & Restaurants

• Jersey
• Hospitality
• 1 - 100 Employee

• Food Server

  • Sep 2022 - Present



Robinsons Daiso Diversified Corp

• Store Supervisor - Admin

  • Oct 2018 - Jul 2022

  Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.Welcome customers, provide assistance and respond to their concerns.Manage customer transactions both cash and card payments.Train newly hired cashiers on accounting procedures and company policies.Assist in store’s shrink awareness programs and provide corrective actions.Supervise checkout stations on regular basis.Manage store operations in the absence of Store Manager.Maintain the checkout area clean, safe and organized.Evaluate performance of cash associates and provide feedback.Ensure customer transactions are processed promptly and accurately.Generate cash related documents and account reports.Perform bank deposits and withdrawals according to established policies.Ensure cash associates follow accounting policies, safety procedures and customer service standards.



Convergys

• Customer Service Representative

  • Feb 2017 - Jul 2018

  eChat AgentProvide assistance to Sprint customers in understanding their bills i.e usage, plans and account information.Handles customer complaints and escalates service issues when appropriate.Offer promotions and cost efficient ways to lower their bills like discount and new plan advantages. Informs customers when upgrade eligibility is available for their accounts. eChat AgentProvide assistance to Sprint customers in understanding their bills i.e usage, plans and account information.Handles customer complaints and escalates service issues when appropriate.Offer promotions and cost efficient ways to lower their bills like discount and new plan advantages. Informs customers when upgrade eligibility is available for their accounts.



Lounge Cafe Italiano

• Lead Cashier

  • Oct 2014 - Oct 2016

  • Ensures that the highest level of service is given to each guest making a transaction.• Answers telephone calls for delivery, reservations, caterings and enquiries.• Handles complex customer service situations and escalates service issues when appropriate.• Maintains accurate count of petty cash, order change and completes all required closing paper works.• Authorized to perform all key turn transactions, cancellation, voids and refunds.• Assist the Head Chef in generating the monthly reports e.i cost control, inventories of the Bar & Kitchen.• Reliever of the Store in Charge at the Delizie, Terminal 3.• Performs all other Sales Associate duties including the following:- Greet every guest in the restaurant, presenting and explaining the menus while ensuring Passionate, Friendly, Helpful and Real Service.- Explaining the daily specials and recommends items that are mostly popular.



Emaar Hospitality Group

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Cashier

  • Aug 2013 - Oct 2014

  • Responsible for the proper posting of items purchased by guest, posting the correct amount and ensuring the correct instruction are properly posted in the Micros.• Responsible for the cash float of each outlet, and to monitor that each has enough change for the whole duration of daily operation.• Making the Financial Report at the end of shift and make the proper documentation for any void/cancellation at the end of shift.• Responsible for handling over the cash float to the Security Office at the end of shift, and dropping the cash sales at the cash drop box at the end of shift.• To do the redemption of the vouchers used by guest during meal consumption/used of facility e.i Cobone Vouchers, Entertainment Voucher and Emaar Gift Cards.



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Waitress cum Cashier

  • Aug 2010 - Aug 2013

  • Greets guest and lead to their tables.• Taking order of food and beverage from food patrons and delivering the filled orders to the patrons quickly and efficiently. Other duties include setting up, maintaining, cleaning, and removing dining room fixtures and utensils.• Prepares the bill in the micros, settle the bill and payments using cash or credit card or charge to their room account.

• Room Attendant

  • Jan 2009 - Jul 2010



Flushing Meadows Resort & Playground

• F & B Cashier

  • Jan 2008 - Jan 2009

  • Greets guest coming in the restaurant.• Provide information to guest in the resort.• Calculate foreign currency exchange.• Prepare bills and settle payments by cash, credit or charge to room accounts.• Calculate total sales and make report sales at end of shift.

• Front Office Cashier cum Receptionist

  • Jun 2007 - Jan 2008

  • Answer telephone calls, accept reservations, provide information and arrange tours.• Prepares billing statements and send to travel agents.• Prepares guest bills on and before check-outs.• Receive and process payments by cash, cheque and credit cards

• Housekeeping Attendant

  • Apr 2006 - Jun 2007

  • Clean guestrooms according to resort standard.• Clean & sanitize public areas.• Assist HK Supervisor in daily and monthly inventories.• Monitor mini-bar stocks, department stocks and equipments.



Dunkin' Donuts

• Counter Person/ Service Crew

  • Aug 2005 - Feb 2006

  Responsible for arranging & showcase of products. Responsible for making sales report and non-sales.Receive and process payment by cash only. Responsible for arranging & showcase of products. Responsible for making sales report and non-sales.Receive and process payment by cash only.



Jollibee Group of Companies

• Restaurants
• 700 & Above Employee

• Service Crew - Pantry

  • Apr 2004 - Dec 2004

  Responsible for pantry products portioning, garnishing and packing.Responsible for monitoring shelf-life and expiration dates of all products. Responsible for pantry products portioning, garnishing and packing.Responsible for monitoring shelf-life and expiration dates of all products.