Experience

Auz-Connect Pty Ltd.

• Australia
• Human Resources Services
• 1 - 100 Employee

• Manager - Visa Processing

  • Jan 2016 - Present

  Consulting the potential clients and explaining the Migration process.Handling GSM, Employer sponsored, Spouse, Parent, Child and Visit visa applications. Act as the main point of contact between clients who represent numerous professions and different Australian authorities, by possessing a large amount of information and up to date knowledge about the status of each individual client. Deal with a range of clients and stakeholders, including other DHF Australia offices, and respond to enquiries. Provide accurate, timely and appropriate advice. Undertake case-related investigation. Prepare clear and logical reports of such.



Australian Migration Centre

• Sri Lanka
• Individual and Family Services
• 1 - 100 Employee

• Administrative Executive

  • Oct 2012 - Dec 2015

  Keep close track on the sudden and anticipated changes in the skilled migration criteria, standards, rules and regulations as imposed by the Australian authorities. Reviewing files of the clients on a periodic and organized manner in order to identify the required upgrades in advance and implementing the pre-identified upgrades appropriately. Following up clients periodically, ensuring the smooth processing within the set time frame. Ensuring the best service is delivered at the processing stage, creating optimum customer satisfaction which contributes best to the organizational and customer objectives. Provide administrative support to the Visa Office. Assess applications for migration and/or temporary entry to Australia in accordance with Australian immigration law and policy.