Experience

Telemedicine Clinic

• Sweden

• • Jan 2020 - Present

  Leading the delivery of Unilabs’ diagnostic and workflow management software for Pathology and Radiology across the Unilabs Group.My main activities are:- Project Management: Project planning and tracking, liaising with a wide range stakeholders in each country including IT, Operations and Medical, as well as external providers. Ensuring everything from infrastructure, product development, quality assurance, UAT, training, legal, deployment and post go-live activities are managed and tracked accordingly. Main point of contact for each Unilabs country and Unilabs Group. - Product Management: Gathering and eliciting user requirements by interacting with key users and stakeholders in each Unilabs country through laboratory/radiology clinic visits and online interviews. Transforming user requirements into high-level requirement documentation and eventually User Stories. Planning the Sprint content for the development team. Participating in Scrum meetings (Sprint Planning, Sprint Review, Refinement Meetings, Sprint Retrospective). Elaborating and validating new features with key users through Use Cases and Mock-ups.Other tasks that I do include:- Testing the application, verification against user requirements- Product demos- User training- Elaboration of training material Show less

• • Oct 2017 - Dec 2020

  Operations Manager and Service Delivery responsible for TMC's Elective Teleradiology business in Region Scandinavia, managing TMC's Operations teams based in Barcelona.Other responsibilities in this role also included: - Responsible for UK Operations (Elective & Emergency): Oct 2017 - Aug 2018- Responsible for Sydney Operations (Emergency Scandinavia): Feb 2019 - Mar 2020Highlight of tasks:- Responsible for all areas within service delivery in Region Scandinavia- Staff management, coaching, career development- Recruitment and resource planning- Process optimization and automation- Cost reduction and containment Show less

• • Aug 2015 - Oct 2017

  Team Lead for the Scandinavian Operations team based in Barcelona, where my main tasks were:- Train, coach and develop team members- Process optimization- Coordination and prioritization of daily tasks within the team

• • Feb 2014 - Aug 2015

  Apart from the admin work I helped with;- Coordinating team tasks- Quality assurance- Process optimization- Scheduling

• • Jan 2013 - Feb 2014

  - Order entry- Case control- Client communication



Artificial Solutions

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Knowledge Engineer

  • Apr 2008 - Jan 2013

  Creating and maintaining virtual assistants in Danish, English and Spanish. - Linguistic coding and marketing translations - QA and database maintenance Creating and maintaining virtual assistants in Danish, English and Spanish. - Linguistic coding and marketing translations - QA and database maintenance



Groundforce España - Globalia Handling- Morocco Gound Handling Services

• Spain
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Handling intern

  • Jun 2012 - Aug 2012

  Handling intern in Barcelona Airport. - Check-in and boarding Handling intern in Barcelona Airport. - Check-in and boarding



Expedia, Inc.

• United States
• Real Estate

• Customer Service Agent

  • Dec 2006 - Dec 2007

  Customer service and sales agent for Expedia and Hotels.com Customer service and sales agent for Expedia and Hotels.com