Experience

Takwin

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Remote Customer Service Representative

  • Jan 2020 - Present

  I'm responsible for interacting with customers on all online platforms, such as Whatsapp, Facebook, Email, and Google Playstore, and solving their problems directly, or by transferring them to the concerned department. I follow up with the customers and the concerned departments until the problems are solved and get their feedback. I'm responsible for interacting with customers on all online platforms, such as Whatsapp, Facebook, Email, and Google Playstore, and solving their problems directly, or by transferring them to the concerned department. I follow up with the customers and the concerned departments until the problems are solved and get their feedback.



Freelancer

• Egypt

• Freelance Translator and Proofreader

  • Apr 2010 - Present

  I've been working as a freelance English/Arabic and Arabic/English translator and proofreader since 2010. I have extensive experience translating diverse types of materials, such as books, research papers, articles, contracts, website content, video subtitling, religious scripture, and others. I've been working as a freelance English/Arabic and Arabic/English translator and proofreader since 2010. I have extensive experience translating diverse types of materials, such as books, research papers, articles, contracts, website content, video subtitling, religious scripture, and others.



Red Sea 24 for Consulting Services

• Red Sea Governorate, Egypt

• Contracting Agent

  • Jul 2018 - Nov 2019

  I've worked as a contracting agent and my responsibility was to provide all needed data on hotels and resorts across specific areas of the world to help manage their annual contracts with the travel agency I used to work for. in addition to that, I was responsible for managing the sales and reservations of existing and future bookings for the contracted hotels and resorts. I've worked as a contracting agent and my responsibility was to provide all needed data on hotels and resorts across specific areas of the world to help manage their annual contracts with the travel agency I used to work for. in addition to that, I was responsible for managing the sales and reservations of existing and future bookings for the contracted hotels and resorts.



Orange

• Red Sea Governorate, Egypt

• Customer Service Representative

  • Jan 2016 - Jul 2018

  I've worked as a customer service and sales agent at Orange for telecommunications and my responsibilities were to handle all customers' problems and complaints and generate new leads to upsell the products I was responsible for. I've worked as a customer service and sales agent at Orange for telecommunications and my responsibilities were to handle all customers' problems and complaints and generate new leads to upsell the products I was responsible for.



Makadi Spa Hotel

• Red Sea Governorate, Egypt

• Assistant General Manager

  • Jan 2014 - Dec 2014

  I used to work as an assistant to an English general manager of a 5-star resort in Hurghada. My main responsibility was to be the middle man between the English manager and the rest of the local staff members to overcome any linguistic barriers in communications and meetings. I was responsible for briefings, minutes recording, and following up with any pending issues, in addition to many operation-related tasks. I used to work as an assistant to an English general manager of a 5-star resort in Hurghada. My main responsibility was to be the middle man between the English manager and the rest of the local staff members to overcome any linguistic barriers in communications and meetings. I was responsible for briefings, minutes recording, and following up with any pending issues, in addition to many operation-related tasks.



Berlitz for Linguistic Services

• Egypt

• English Instructor

  • Jun 2012 - Oct 2013

  I've worked as an English instructor to selected groups of college students in one of Egypt's finest universities under the sponsorship of Berlitz, the international organization for linguistic services. My responsibility was to teach the English language to college students to prepare them for the labor market. I've worked as an English instructor to selected groups of college students in one of Egypt's finest universities under the sponsorship of Berlitz, the international organization for linguistic services. My responsibility was to teach the English language to college students to prepare them for the labor market.