Experience

MIMICS, Inc.

• United States
• Software Development
• 1 - 100 Employee

• IT Project Manager

  • 2018 - Present

  As a customer success professional, I am driven by a passion for helping our customers succeed through engaging and educational content. With a strong track record of delivering measurable results, including increasing product adoption and generating significant business impact through customer webinars, I excel at developing and implementing processes and programs that promote adoption, improve retention, and enable our customers to achieve their goals. I have demonstrated product and platform expertise through customer training and contributions to our knowledge base, and I prioritize customer needs by revamping exit surveys and directing customer communications to enhance the user experience. I love connecting with others in Customer Success at any stage of their journey—feel free to reach out for a Zoom! Show less



Northwest Software Inc

• United States
• Information Technology & Services
• 1 - 100 Employee

• Software Engineer

  • 2015 - 2018

  I'm a software engineer based in Portland. I bring expertise building, testing, and maintaining apps & services for web & mobile. In the past I've tutored and translated for English, German, & Spanish, developing a love for language and a desire to connect. I've worked as copywriter, molecular biologist, bike courier, gig musician, line cook & server, and now software engineer. If you need a driven developer, boundless learner, and a reliable ally on your team, please get in touch. I'd love to talk to you. Thanks! Show less



Wind Information

• China
• Financial Services
• 100 - 200 Employee

• Technology Consultant

  • 2011 - 2014

  Track and analyze industry trends, accept customer inquiries, understand customer needs, translate business needs into technical language, and improve solutions Responsible for pre-study, planning and design, and strategic research of key businesses, prepare feasibility studies and solutions Translate customer needs into implementable commercial product solutions, prepare bid documents, describe bids, and complete technical delivery after winning bids. Track and analyze industry trends, accept customer inquiries, understand customer needs, translate business needs into technical language, and improve solutions Responsible for pre-study, planning and design, and strategic research of key businesses, prepare feasibility studies and solutions Translate customer needs into implementable commercial product solutions, prepare bid documents, describe bids, and complete technical delivery after winning bids.