Experience

Mitramas Infosys Global

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• People Operations Lead

  • Mar 2022 - Present

  Founded in 2003, Mitramas Infosys Global (MIG) is a technology solutions and IT services provider based in Jakarta. Specializes in the financial services industry, MIG operates up to 20 service points across major islands in Indonesia, offering a wide variety of essential hardware, software, and talent solutions from Core Banking Systems, PC, ATM to business process applications, analytics serving and IT resource both Government body, State-Owned Enterprise, as well as Private Owned companies. As a people operations lead, my responsibilities are wide-ranging from: - Modernize and digitalize outdated, bureaucratic HR systems, including attendance system, payroll and applicant tracking system. - Implement human resources programs by providing human resources services, including talent acquisition, perks & benefits, training and development, records management, employee relations and retention. - Identify candidate disengagement markers and implement processes to provide a fantastic candidate experience. - Treat employees as internal customers and increase their satisfaction. - Support employees on a day-to-day basis and answer questions about benefits and company policies. - Keep track of and analyze HR metrics (e.g. recruitment pipeline, turnover rates, time to hire) - Champion collaborative cross-functional relationships to ensure the successful onboardin of new employees and ensure they have access to necessary resources and tech. - Develop human resources solutions by collecting and analyzing information, recommending courses of action.



PT Exaque Mandiri Makmur

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Feb 2019 - Nov 2019

  Exaque is one of Qmatic Solution Partner which is the global leader in customer journey technology solutions and insights. My main responsiblities includes: - Analyze business needs and user needs - Observe, understand, and analyze data to collect problem and new finding - Evaluate business process and its effectiveness - Investigate, evaluate, and report alternative solution to improve business needs - Recommend solution options - Make documentation, business process flowchart, and testing scenarios - Coordinate with business users and technical teams in project work. - Communicate to users in each related department - Explain the impact on various changes and provide training to use the application - Monitor project implementation in accordance with project plans and budget - Create the documents needed at each stage of the project cycle - Create, monitor and manage project schedules. - Arrange schedule for meetings with members of the entire project team and related parties - Communicate to all project team members and related parties, and - Prepare project progress reports



PT. Sinergi Informatika Semen Indonesia (SISI)

• Indonesia
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Writer

  • Jan 2017 - Jul 2017

  Join with SISI at the earlier stage of the company. SISI is one of the entity of Semen Indonesia Group which is focused in ICT development and solutions. Main duties: - Obtain an in-depth understanding of the product and the documentation requirements. - Create and maintain the information architecture - Produce high-quality documentation that meets applicable standards - Write easy to understand user interface text, online help and developer guides - Create tutorials to help end users use a variety of applications - Ensure the documents contains functional and technical flow with the approval of all stakeholders, and - Manage version updates of documentation